Sales Associate

Empire Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Opportunity to represent a prestigious

Generous remuneration package with</</

Ongoing training and product developm

Supportive and professional team

Career progression opportunities

Beautiful boutique environment and VIP

Job summary

Empire Group's luxury boutique in Sydney is seeking an experienced Luxury Sales Associate who thrives in a premium environment, delivering personalised service and guiding significant purchases for a discerning client base.

You will exceed sales targets, build lasting client relationships, and promote service, repair and insurance solutions while maintaining impeccable visual merchandising and boutique presentation standards.

Qualifications

• Previous experience within luxury jewellery, luxury watches or high-end retail sales.
• A proven track record of achieving and exceeding sales targets.
• Exceptional interpersonal and relationship-building skills.
• A genuine passion for luxury products and customer service excellence.
• Strong attention to detail and professional presentation.
• Excellent communication and organisational skills.
• The ability to thrive in a boutique environment where service is paramount.

Responsibilities

• Achieving and exceeding individual sales budgets and KPIs
• Providing exceptional customer service and after-sales support
• Building and maintaining strong relationships with clients
• Promoting service, repair and insurance solutions
• Maintaining impeccable visual merchandising and boutique presentation standards
• Managing administrative tasks, special orders, laybys and client communications
• Supporting daily boutique operations and compliance requirements
• Contributing to a positive, professional and high-performing team culture

Skills

Luxury retail sales

Client relationship building

Communication skills

Attention to detail

Job description

Join a prestigious luxury retailer and build a rewarding career representing some of the world's most sought-after jewellery and timepiece collections.

We are seeking an experienced and polished Luxury Sales Associate who is passionate about delivering exceptional customer experiences and thrives in a premium retail environment. This opportunity is ideal for a sales professional who understands luxury clientele, enjoys building long-term relationships, and has a genuine appreciation for fine jewellery and luxury watches.

About the Role

As a key member of our boutique team, you will be responsible for delivering personalised service, achieving sales targets, and creating memorable client experiences. You'll combine your sales expertise with your product knowledge to guide clients through significant purchases while fostering ongoing loyalty and repeat business.

What You'll Be Doing

• Achieving and exceeding individual sales budgets and KPIs
• Providing exceptional customer service and after-sales support
• Building and maintaining strong relationships with clients
• Promoting service, repair and insurance solutions
• Maintaining impeccable visual merchandising and boutique presentation standards
• Managing administrative tasks, special orders, laybys and client communications
• Supporting daily boutique operations and compliance requirements
• Contributing to a positive, professional and high-performing team culture [HB - Sales...sociate PD | PDF]

About You To be successful in this role, you will have

• Previous experience within luxury jewellery, luxury watches or high-end retail sales
• A proven track record of achieving and exceeding sales targets
• Exceptional interpersonal and relationship-building skills
• A genuine passion for luxury products and customer service excellence
• Strong attention to detail and professional presentation
• Excellent communication and organisational skills
• The ability to thrive in a boutique environment where service is paramount [HB - Sales...sociate PD | PDF]

What's on Offer

• Opportunity to represent a prestigious luxury brand
• Generous remuneration package with performance incentives
• Ongoing training and product development
• Supportive and professional team environment
• Career progression opportunities within luxury retail
• Beautiful boutique environment and premium clientele

If you have a passion for luxury jewellery and watches, enjoy building meaningful customer relationships, and are committed to delivering exceptional service, we would love to hear from you.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.