Client Access & Intake Coordinator

Better Health Network; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program (EAP)

Supportive team environment

Growth opportunities

Community impact

Job summary

Better Health Network in Melbourne is seeking friendly and organized Service Access Representatives to join the Service Access & Intake team. You’ll be the first point of contact for clients, families and carers, creating a welcoming and positive experience across reception, phone and administrative support.

You’ll connect people with the services they need and support clinicians and colleagues daily. This varied role offers the chance to make a real difference in the community, with salary

Qualifications

• Experience in reception, administration, customer service or a similar role.
• Warm, professional approach and genuine passion for helping people.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Confidence using computer systems and managing multiple priorities.
• Ability to handle sensitive information with care and professionalism.
• Experience in healthcare, community health or medical reception is desirable.

Responsibilities

• Be the welcoming first point of contact for clients, families and visitors.
• Provide friendly support via phone, email and face-to-face interactions.
• Coordinate appointments, referrals and waitlists to help people access the services they need.
• Maintain accurate client records and process payments and administrative tasks.
• Work closely with clinicians and colleagues to create a positive experience for every client.
• Support the smooth day-to-day operation of BHN services.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Computer systems

Handling sensitive information

Healthcare experience desirable

Job description

Better Health Network in Melbourne is seeking friendly and organized Service Access Representatives to join the Service Access & Intake team. You’ll be the first point of contact for clients, families and carers, creating a welcoming and positive experience across reception, phone and administrative support.

You’ll connect people with the services they need and support clinicians and colleagues daily. This varied role offers the chance to make a real difference in the community, with salary