Intake & Referral Specialist — Hybrid & Flexible Roles

Holstep Health; Melbourne; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Holstep Health in Melbourne is seeking an Intake & Referral Officer to provide a centralized intake, eligibility assessment and referral service. You will connect consumers with internal or external services and support coordinated care across multidisciplinary teams.

This role involves INI interviews, crisis support where needed, arranging appointments, maintaining confidentiality, and guiding people through care pathways with a warm, professional approach.

Qualifications

• Experience in consumer intake, information provision, INI, assessment and referrals in a community health or similar setting.
• Strong interpersonal and customer service skills with the ability to communicate clearly.
• Ability to interpret information, exercise sound judgment and discretion.

Responsibilities

• Provide a welcoming first point of contact for consumers, carers, referrers and community members.
• Conduct INI, intake interviews and broad screening to determine needs, eligibility and urgency.
• Assist consumers in crisis to access appropriate services and assessments.
• Identify opportunities for care management and coordinated treatment.
• Facilitate timely referrals and coordinate appointments across programs.
• Support navigation of services and pathways, promoting coordinated care.
• Maintain confidentiality and privacy in line with legislation and policies.
• Work within multidisciplinary teams to support integrated, consumer-centered care.

Skills

Interpersonal communication

Customer service

Judgment and discretion

Time management

Multidisciplinary teamwork

Privacy and information management

Education

Tertiary qualifications in social work, nursing, community development, psychology or related discipline

Tools

EMR systems

Electronic referral pathways

Job description

Holstep Health in Melbourne is seeking an Intake & Referral Officer to provide a centralized intake, eligibility assessment and referral service. You will connect consumers with internal or external services and support coordinated care across multidisciplinary teams.

This role involves INI interviews, crisis support where needed, arranging appointments, maintaining confidentiality, and guiding people through care pathways with a warm, professional approach.