Client Intake Coordinator

Stream Healthcare; Sydney; Presencial; AUD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Professional development and ongoing培训

Opportunities for career progression

Descripción de la vacante

Stream Healthcare in Sydney seeks an experienced Client Intake Coordinator to be the first point of contact for clients and families, guiding them through the intake and onboarding process with a person-centred approach.

This full-time, permanent role collaborates with internal teams, support coordinators and external stakeholders to connect clients with appropriate services, while ensuring privacy and high-quality service delivery.

Formación

• Experience in client intake, coordination, administration or similar client-facing role.
• Experience in healthcare, disability, aged care or community services.
• Understanding of privacy and confidentiality requirements.
• Knowledge of person-centred practice and working with external stakeholders.

Responsabilidades

• Manage the client intake and onboarding process from initial enquiry through service commencement.
• Gather and verify client information, coordinate referrals and liaise with internal teams.
• Maintain accurate records and ensure privacy, confidentiality and compliance.
• Support clients and families with a welcoming, professional and person-centred experience.

Conocimientos

Client intake

Coordination

Administration

Healthcare experience

Disability services

Communication

Organisational skills

Privacy & confidentiality

Stakeholder liaison

NDIS knowledge

Person-centred practice

Herramientas

Client management systems

Descripción del empleo

Are you an experienced Client Intake Coordinator looking to make a meaningful difference for people accessing disability, healthcare and community services?

We’re currently recruiting for a Client Intake Coordinator to join a well-established healthcare and community services organisation in Sydney. This is an opportunity to be the first point of contact for clients and their families, supporting them through the intake and onboarding process while working closely with internal teams, support coordinators and external stakeholders.

What’s on Offer?

• $75,000 - $95,000 + superannuation
• Supportive and collaborative team environment
• Professional development and ongoing training
• Opportunities for career progression
• Employee Assistance Program
• Opportunity to contribute to quality improvement initiatives

Are you an experienced Client Intake Coordinator looking to make a meaningful difference for people accessing disability, healthcare and community services?

We’re currently recruiting for a Client Intake Coordinator to join a well-established healthcare and community services organisation in Sydney. This is an opportunity to be the first point of contact for clients and their families, supporting them through the intake and onboarding process while working closely with internal teams, support coordinators and external stakeholders.

What’s on Offer?

• $75,000 - $95,000 + superannuation
• Full-time permanent employment
• Supportive and collaborative team environment
• Professional development and ongoing training
• Opportunities for career progression
• Employee Assistance Program
• Opportunity to contribute to quality improvement initiatives

About the Role

You’ll be responsible for managing the client intake and onboarding process, ensuring clients receive a welcoming, professional and person-centred experience from their initial enquiry through to service commencement.

The role will involve conducting initial intake conversations, gathering relevant client information, completing documentation, coordinating referrals and working with internal teams to ensure clients are connected with appropriate services and supports.
You’ll also liaise with clients, families, Support Coordinators, healthcare professionals and community organisations while maintaining accurate records and ensuring privacy and confidentiality requirements are met.

About You

We’re looking for an organised, compassionate and experienced professional who can confidently manage client enquiries, referrals and competing priorities in a busy healthcare or community services environment.
You will ideally have:

• Previous experience in client intake, coordination, administration or a similar client-facing role
• Experience within healthcare, disability, aged care, community services or a related sector
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Experience using client management or case management systems
• Understanding of person-centred practice
• Knowledge of NDIS and disability services will be highly regarded
• Experience liaising with clients, families and external stakeholders
• Strong understanding of privacy and confidentiality requirements
• Ability to work both independently and collaboratively within a team

Stream Healthcare is an Australian owned and operated Recruitment company, specialising in Mental Health, Social Work and Community Service focused recruitment!