Administration Assistant

Ballarat Community Health; Ballarat; On-site; AUD 39,000 - 56,000; Part time

Job summary

Ballarat Community Health is seeking an organised, people‑focused administrator to join our Allied Health Intake team in Ballarat. You will be the first point of contact for clients and staff, handling inquiries and directing them to the right service.

The role involves maintaining accurate records and supporting intake processes with a friendly, proactive approach. Applicants should have a Certificate or Diploma in Business Administration or equivalent administrative experience, plus strong

Qualifications

• Certificate or Diploma in Business Administration or equivalent previous administrative experience.
• Experience in administration and frontline customer support.
• Proficient with MS Office and database systems.

Responsibilities

• Provide administrative support to keep intake waitlists, referrals, client information and service records accurate.
• Prepare correspondence, reports and program resources; support meetings.
• Respond to enquiries and escalate issues needing further support.
• Work closely with Allied Health Intake team to ensure smooth timeliness of service.

Skills

Organised

Attention to detail

Communication

Customer service

Education

Certificate or Diploma in Business Administration

Tools

Microsoft Office

Database systems

Job description

Employment type: Ongoing, Part-time (0.8)

Salary: $34.4670 per hour

Behind every good health service is a team making sure the right people, information and appointments are in the right place.

We're looking for an organised and people-focused administrator to join our Allied Health Intake team.

You'll support with the administration behind client intake and service delivery. You'll be the first point of contact for clients and staff, supporting them with the information they need or helping direct enquiries to the right person or service.

If you're organised, approachable and enjoy keeping things running smoothly behind the scenes, this could be the role for you.

Is this you?

You're organised and enjoy keeping information accurate and up to date.

You have strong attention to detail and can manage competing tasks while meeting deadlines.

You're confident using Microsoft Office and database systems and are willing to learn new systems and processes.

You're warm, professional and comfortable communicating with a range of people, including clients, staff and stakeholders.

You have a Certificate or Diploma in Business Administration or equivalent previous administrative experience.

Your new role

You'll provide administrative support that helps keep intake and waiting lists, referrals, client information, appointments and service records accurate and up to date.

The role also involves preparing correspondence, reports and program resources and supporting meetings.

You'll also respond to enquiries and identify or elevate any issues that require further support.

You'll work under the direction Allied Health Intake Coordinator and closely with the Allied Health Intake team to ensure clients receive a smooth and timely service.

About us

Ballarat Community Health is a not-for-profit community health organisation that's been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services for over 45 years.

We deliver a range of primary health, social care and community-based support to meet local community needs. We have approximately 300 staff, with six (6) locations across Ballarat and the Western Region.

If you'd like to know more about us visit our website http://www.bchc.org.au/

Our staff benefits include:

• Salary packaging - up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club

Further information, applications, and accessibility

For a confidential discussion, please contact Kristen Kelly, Allied Health Manager on 0488 303 ***.

To obtain a copy of the position description, please click here.

Applications must be submitted by 11:59pm on Thursday, 08 October 2026.

BCH is committed to inclusive and accessible recruitment. If you require adjustments during the recruitment process, please contact the People and Culture team at ***************@bchc.org.au and let us know.

Safety and inclusion

BCH takes the safety, dignity and wellbeing of children, older people and vulnerable people seriously. We expect all staff to uphold these standards in their work.

We are committed to a diverse and inclusive workforce. We value different life experiences and perspectives and provide care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability or sexual orientation.