Service Access Representative

Better Health Network; Melbourne; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary packaging

Employee Assistance Program (EAP)

Supportive team environment

Growth opportunities

Community impact

Descrizione del lavoro

Better Health Network in Melbourne is seeking friendly and organized Service Access Representatives to join the Service Access & Intake team. You’ll be the first point of contact for clients, families and carers, creating a welcoming and positive experience across reception, phone and administrative support.

You’ll connect people with the services they need and support clinicians and colleagues daily. This varied role offers the chance to make a real difference in the community, with salary

Competenze

• Experience in reception, administration, customer service or a similar role.
• Warm, professional approach and genuine passion for helping people.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Confidence using computer systems and managing multiple priorities.
• Ability to handle sensitive information with care and professionalism.
• Experience in healthcare, community health or medical reception is desirable.

Mansioni

• Be the welcoming first point of contact for clients, families and visitors.
• Provide friendly support via phone, email and face-to-face interactions.
• Coordinate appointments, referrals and waitlists to help people access the services they need.
• Maintain accurate client records and process payments and administrative tasks.
• Work closely with clinicians and colleagues to create a positive experience for every client.
• Support the smooth day-to-day operation of BHN services.

Conoscenze

Reception experience

Customer service

Communication skills

Organisational skills

Computer systems

Handling sensitive information

Healthcare experience desirable

Descrizione del lavoro

We are seeking friendly, organised and customer-focused Service Access Representatives to join our Service Access & Intake team. As the first point of contact for many people accessing Better Health Network services, you'll help create a welcoming and positive experience for clients, families and carers. Working across reception, phone and administrative support, you'll play an important role in connecting people with the services they need. This is a varied and rewarding role where you'll work closely with clinicians and colleagues to support our community and make a real difference every day.

What You’ll Be Doing

• Be the welcoming first point of contact for clients, families and visitors.
• Provide friendly support via phone, email and face-to-face interactions.
• Coordinate appointments, referrals and waitlists to help people access the services they need.
• Maintain accurate client records and process payments and administrative tasks.
• Work closely with clinicians and colleagues to create a positive experience for every client.
• Support the smooth day-to-day operation of BHN services.

What You’ll Bring

• Experience in reception, administration, customer service or a similar role.
• A warm, professional approach and a genuine passion for helping people.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Confidence using computer systems and managing multiple priorities.
• The ability to handle sensitive information with care and professionalism.
• Experience in healthcare, community health or medical reception is desirable.

Why join BHN?

• Salary packaging benefits to increase your take-home pay.
• Employee Assistance Program (EAP) for you and your immediate family.
• Supportive team environment with opportunities to learn and grow.
• Work for a purpose-driven organisation making a genuine difference in the community.
• Be part of an organisation committed to improving health and wellbeing across South East Melbourne.

At Better Health Network, we value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive workplace where everyone feels welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities and people living with disability.