Cleaning Services Manager

Sociable Tech; Sydney; On-site; AUD 80,000 - 95,000; Full time

Job summary

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to oversee day-to-day delivery of cleaning across our client-site portfolio in Australia. This operational role coordinates staffing, rostering and resources while ensuring service quality and WHS compliance across approximately 100 client sites.

You will supervise Team Leaders, cleaning personnel and subcontractors, monitor performance, manage client relationships, and drive recruitment, onboarding and development of

Qualifications

• Experience in service-operations management across multiple sites.
• Formal qualification in business/management or facilities management is preferred.
• Experience supervising teams and subcontractors.
• Strong workforce planning, rostering and resource allocation skills.
• Proven ability to manage client relationships and resolve operational issues.
• Sound knowledge of cleaning standards, WHS and chemical controls.
• Excellent written and verbal communication, organisation and record-keeping.
• Class C driving licence and ability to travel between client sites.

Responsibilities

• Manage day-to-day delivery of cleaning services across approximately 100 client sites.
• Plan and coordinate staffing, rosters, workloads and resources.
• Supervise Team Leaders, cleaning staff and subcontractors.
• Monitor service performance against client requirements and standards.
• Conduct site inspections and implement corrective actions for deficiencies.
• Manage client relationships and resolve operational service issues.
• Coordinate recruitment, onboarding, training and performance development.
• Develop and review cleaning procedures and operational processes.
• Monitor WHS compliance and chemical controls on site.
• Report on staffing, quality, incidents and performance; escalate major matters to the Director.

Skills

Team leadership

Staffing planning

Client relationship management

WHS knowledge

Service quality monitoring

Communication

Organisational skills

Travel flexibility

Education

AQF Associate Degree / Advanced Diploma / Diploma in business, management or facilities management

Job description

Infoclean Pty Ltd About the role Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to manage the day-to-day delivery of cleaning services across our client-site portfolio. This is an operational management role responsible for coordinating personnel and resources, maintaining service quality and compliance, supporting client relationships and ensuring cleaning services are delivered efficiently across multiple locations.

The position is not primarily a hands-on cleaning or first-line cleaning-supervisor role. Key responsibilities manage day-to-day delivery of cleaning services across approximately 100 client sites; plan and coordinate staffing, rosters, workloads and operational resources; supervise and support Team Leaders, cleaning personnel and subcontractors; monitor service performance against client requirements, schedules and quality standards; conduct or arrange site inspections, investigate service deficiencies and implement corrective action; manage day-to-day client relationships and resolve operational service issues; coordinate recruitment, onboarding, instruction, performance management and development of operational personnel; develop, implement and review cleaning procedures, service standards and operational processes; monitor compliance with WHS requirements, safe work procedures, chemical controls and client-site requirements; coordinate equipment, supplies and other resources required for service delivery; maintain operational records and report on staffing, quality, incidents, client issues and performance; escal artificial strategic, major financial and significant contractual matters to the Director.

Skills and experience

To be considered for this position, candidates must have:

• an AQF Associate Degree, Advanced Diploma or Diploma in business, management, facilities management or a related field, together with relevant service-operations experience or at least three years of relevant experience in cleaning-services, facilities-services or comparable service-operations management in place of a formal qualification
• demonstrated experience managing teams and service delivery across multiple sites
• experience supervising Team Leaders, employees and/or subcontractors
• strong workforce-planning, scheduling and resource-allocation skills
• experience managing client relationships and resolving operational service issues
• sound knowledge of cleaning quality standards, WHS requirements, safe work practices and chemical controls
• demonstrated ability to monitor performance, conduct service reviews and implement corrective action
• strong written and verbal communication, organisational and record-keeping skills
• a current Class C driver licence and capacity to travel regularly between client sites.
• Experience in commercial cleaning, facilities services or another labour-intensive, multi-site service environment will be highly regarded.

About Company At Infoclean, our mission is to deliver reliable, high-quality cleaning services while building long-term relationships with our clients and creating meaningful opportunities for our people. Infoclean has grown to service approximately 100 client sites across multiple locations in Australia, supported by a dedicated team of cleaning professionals. Our growth reflects our commitment to quality, consistency and customer satisfaction.

We value integrity, teamwork, accountability, respect and excellence. We foster an inclusive and supportive workplace where diversity is valued, employees are respected, and everyone has the opportunity to grow and succeed. We are proud of our achievements and continue to invest in our people, strengthen our operations and build a positive workplace culture.

Work Type: Full time. Salary: $80000-95000. Job Publish: 11-11-2026. Job Expire: 11-12-2026.