Cleaning Services Manager

Rich Look Australia Pty Ltd; Shell Cove; On-site; AUD 77,000 - 94,000; Full time

Job summary

Rich Look Australia Pty Ltd is seeking an experienced Cleaning Services Manager to lead day-to-day cleaning operations across multiple client sites in New South Wales. This hands-on management role combines operational leadership with staff development, client liaison and quality control in a diverse service environment.

You will oversee rosters, site coordination, safety compliance and budgeting, while supporting tender submissions and continuous improvement initiatives.

Qualifications

• Diploma or higher qualification in Business Management, Operations Management or Service Management (or equivalent).
• Experience in cleaning/facilities management or similar service delivery operations.
• Experience supervising frontline staff across multiple sites.
• Knowledge of WHS requirements, risk management and PPE in service environments.
• Ability to travel between client locations to supervise service delivery.

Responsibilities

• Plan, organise and coordinate cleaning operations across multiple client sites.
• Prepare and manage staff rosters and allocate teams to sites.
• Recruit, induct, train and supervise cleaning staff and conduct performance reviews.
• Develop and implement cleaning procedures, service standards and QA processes.
• Conduct site inspections and quality audits; take corrective action as needed.
• Manage client relationships, service agreements and site requirements.

Skills

People management

Scheduling & rostering

Client relationships

Quality assurance

Budgeting & cost control

Workplace safety

Staff training

Operational planning

Education

Diploma or higher in Business/Operations/Service Management

Job description

About Us

Rich Look Australia Pty Ltd is a New South Wales-based cleaning services business providing commercial and residential cleaning services across a range of client environments. Our operations include offices, retail premises, warehouses and residential properties, with a strong focus on reliable service delivery, quality standards, workplace safety and client satisfaction. As our client base and service requirements continue to develop, we are seeking an experienced Cleaning Services Manager (ANZSCO 149999) to lead and coordinate cleaning operations across multiple client sites on a full-time permanent basis.

About the Role

The Cleaning Services Manager will plan, organise and control day-to-day cleaning operations, staff deployment, service quality and resources across client locations. The role will work closely with clients, cleaners, team leaders, suppliers and management to ensure services are delivered safely, efficiently and consistently in accordance with agreed scopes of work and service standards. This is a hands-on management position combining operational leadership, people management, client relationship management, quality assurance, workplace health and safety compliance, budgeting and continuous improvement responsibilities.

Key Responsibilities

• Plan, organise and coordinate commercial and residential cleaning operations across multiple client sites, ensuring services are delivered in accordance with agreed schedules, scopes of work and quality standards.
• Prepare and manage staff rosters, allocate cleaners and team leaders to sites, and adjust staffing arrangements to meet changing workloads, leave requirements and urgent client needs.
• Recruit, induct, train, supervise and support cleaning staff, including conducting toolbox talks, performance reviews and ongoing skills development.
• Develop, implement and review cleaning procedures, site instructions, service standards and quality-control processes to promote consistent service delivery.
• Conduct regular site inspections and quality audits, identify service gaps or performance issues, and implement timely corrective action.
• Act as a key point of contact for clients, manage service agreements and site requirements, respond to concerns, and maintain positive long-term client relationships.
• Support quotations, tender submissions and contract discussions by providing operational information, staffing requirements, service specifications and cost inputs. Contribute to continuous improvement initiatives aimed at strengthening service quality, safety, productivity, client retention and overall business performance.

Skill & Experience

• A Diploma or higher qualification in Business Management, Operations Management, Service Management or another relevant discipline; or equivalent substantial relevant professional experience.
• Demonstrated experience managing cleaning services, facilities services, property services or another comparable service-delivery operation.
• Proven experience supervising and coordinating frontline staff across multiple work locations or client sites.
• Strong capability in rostering, workforce allocation, scheduling and day-to-day operational planning.
• Experience establishing and maintaining cleaning service standards, conducting site inspections and managing quality-control processes.
• Sound knowledge of workplace health and safety requirements, risk management, PPE and safe work practices in a service environment.
• Demonstrated client relationship and service-management skills, including the ability to manage expectations, resolve concerns and maintain professional relationships.
• Experience with budgeting, cost control, inventory management, supplier coordination and operational reporting.
• Strong leadership, communication, problem-solving and organisational skills, with the ability to manage competing priorities.
• Ability and willingness to travel between client locations as required to supervise service delivery

Applications from suitably qualified and experienced candidates are encouraged.

Applications will remain open for at least 28 days from the date this advertisement is first published.

Rich Look Australia Pty Ltd is committed to providing an inclusive and equitable recruitment process.

Salary: AUD $85,000 per annum + superannuation