Multi-Site Cleaning Operations Manager

Sociable Tech; Sydney; On-site; AUD 80,000 - 95,000; Full time

Job summary

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to oversee day-to-day delivery of cleaning across our client-site portfolio in Australia. This operational role coordinates staffing, rostering and resources while ensuring service quality and WHS compliance across approximately 100 client sites.

You will supervise Team Leaders, cleaning personnel and subcontractors, monitor performance, manage client relationships, and drive recruitment, onboarding and development of

Qualifications

• Experience in service-operations management across multiple sites.
• Formal qualification in business/management or facilities management is preferred.
• Experience supervising teams and subcontractors.
• Strong workforce planning, rostering and resource allocation skills.
• Proven ability to manage client relationships and resolve operational issues.
• Sound knowledge of cleaning standards, WHS and chemical controls.
• Excellent written and verbal communication, organisation and record-keeping.
• Class C driving licence and ability to travel between client sites.

Responsibilities

• Manage day-to-day delivery of cleaning services across approximately 100 client sites.
• Plan and coordinate staffing, rosters, workloads and resources.
• Supervise Team Leaders, cleaning staff and subcontractors.
• Monitor service performance against client requirements and standards.
• Conduct site inspections and implement corrective actions for deficiencies.
• Manage client relationships and resolve operational service issues.
• Coordinate recruitment, onboarding, training and performance development.
• Develop and review cleaning procedures and operational processes.
• Monitor WHS compliance and chemical controls on site.
• Report on staffing, quality, incidents and performance; escalate major matters to the Director.

Skills

Team leadership

Staffing planning

Client relationship management

WHS knowledge

Service quality monitoring

Communication

Organisational skills

Travel flexibility

Education

AQF Associate Degree / Advanced Diploma / Diploma in business, management or facilities management

Job description

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to oversee day-to-day delivery of cleaning across our client-site portfolio in Australia. This operational role coordinates staffing, rostering and resources while ensuring service quality and WHS compliance across approximately 100 client sites.

You will supervise Team Leaders, cleaning personnel and subcontractors, monitor performance, manage client relationships, and drive recruitment, onboarding and development of