Multi-Site Cleaning Services Manager

Infoclean Pty Ltd; Sydney; On-site; AUD 80,000 - 95,000; Full time

Job summary

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to oversee the day-to-day delivery of cleaning services across our client-site portfolio. This role focuses on coordinating personnel and resources, maintaining service quality and compliance, and supporting client relationships across multiple locations.

The position is not primarily hands-on cleaning or first-line supervision, but involves leading teams, monitoring performance and ensuring efficient service delivery across

Qualifications

• AQF Associate Degree or Diploma in business, management, facilities management or related field with service-operations experience; or at least 3 years in cleaning-services or facilities-services as alternative.
• Experience managing teams and service delivery across multiple sites.
• Excellent client relationship management and knowledge of cleaning quality standards and WHS requirements.

Responsibilities

• Manage day-to-day delivery of cleaning services across ~100 client sites.
• Plan and coordinate staffing, rosters, workloads and resources.
• Supervise and support Team Leaders, cleaning personnel and subcontractors.
• Monitor service performance against client requirements, schedules and quality standards.
• Conduct or arrange site inspections, investigate deficiencies and implement corrective action.
• Manage day-to-day client relationships and resolve operational issues.
• Coordinate recruitment, onboarding and performance management of personnel.
• Develop and review cleaning procedures, service standards and processes.
• Monitor compliance with WHS, safe work practices and chemical controls.
• Coordinate equipment, supplies and other resources for service delivery.
• Maintain operational records and report on staffing, quality, incidents, issues and performance.
• Escalate major financial and contractual matters to the Director.

Skills

Team management

Workforce planning

Scheduling

Client relationships

WHS knowledge

Communication

Travel between sites

Education

AQF Associate Degree

Advanced Diploma

Diploma in business/management

Job description

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to oversee the day-to-day delivery of cleaning services across our client-site portfolio. This role focuses on coordinating personnel and resources, maintaining service quality and compliance, and supporting client relationships across multiple locations.

The position is not primarily hands-on cleaning or first-line supervision, but involves leading teams, monitoring performance and ensuring efficient service delivery across