Cleaning Services Manager

Infoclean Pty Ltd; Sydney; On-site; AUD 80,000 - 95,000; Full time

Job summary

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to oversee the day-to-day delivery of cleaning services across our client-site portfolio. This role focuses on coordinating personnel and resources, maintaining service quality and compliance, and supporting client relationships across multiple locations.

The position is not primarily hands-on cleaning or first-line supervision, but involves leading teams, monitoring performance and ensuring efficient service delivery across

Qualifications

• AQF Associate Degree or Diploma in business, management, facilities management or related field with service-operations experience; or at least 3 years in cleaning-services or facilities-services as alternative.
• Experience managing teams and service delivery across multiple sites.
• Excellent client relationship management and knowledge of cleaning quality standards and WHS requirements.

Responsibilities

• Manage day-to-day delivery of cleaning services across ~100 client sites.
• Plan and coordinate staffing, rosters, workloads and resources.
• Supervise and support Team Leaders, cleaning personnel and subcontractors.
• Monitor service performance against client requirements, schedules and quality standards.
• Conduct or arrange site inspections, investigate deficiencies and implement corrective action.
• Manage day-to-day client relationships and resolve operational issues.
• Coordinate recruitment, onboarding and performance management of personnel.
• Develop and review cleaning procedures, service standards and processes.
• Monitor compliance with WHS, safe work practices and chemical controls.
• Coordinate equipment, supplies and other resources for service delivery.
• Maintain operational records and report on staffing, quality, incidents, issues and performance.
• Escalate major financial and contractual matters to the Director.

Skills

Team management

Workforce planning

Scheduling

Client relationships

WHS knowledge

Communication

Travel between sites

Education

AQF Associate Degree

Advanced Diploma

Diploma in business/management

Job description

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to manage the day-to-day delivery of cleaning services across our client-site portfolio.

This is an operational management role responsible for coordinating personnel and resources, maintaining service quality and compliance, supporting client relationships and ensuring cleaning services are delivered efficiently across multiple locations. The position is not primarily a hands-on cleaning or first-line cleaning-supervisor role.

Key responsibilities

• manage day-to-day delivery of cleaning services across approximately 100 client sites;


• plan and coordinate staffing, rosters, workloads and operational resources;


• supervise and support Team Leaders, cleaning personnel and subcontractors;


• monitor service performance against client requirements, schedules and quality standards;


• conduct or arrange site inspections, investigate service deficiencies and implement corrective action;


• manage day-to-day client relationships and resolve operational service issues;


• coordinate recruitment, onboarding, instruction, performance management and development of operational personnel;


• develop, implement and review cleaning procedures, service standards and operational processes;


• monitor compliance with WHS requirements, safe work procedures, chemical controls and client-site requirements;


• coordinate equipment, supplies and other resources required for service delivery;


• maintain operational records and report on staffing, quality, incidents, client issues and performance;


• escalate strategic, major financial and significant contractual matters to the Director.

Skills and experience

• an AQF Associate Degree, Advanced Diploma or Diploma in business, management, facilities management or a related field, together with relevant service-operations experience or at least three years of relevant experience in cleaning-services, facilities-services or comparable service-operations management in place of a formal qualification;


• demonstrated experience managing teams and service delivery across multiple sites;


• experience supervising Team Leaders, employees and/or subcontractors;


• strong workforce-planning, scheduling and resource-allocation skills;


• experience managing client relationships and resolving operational service issues;


• sound knowledge of cleaning quality standards, WHS requirements, safe work practices and chemical controls;


• demonstrated ability to monitor performance, conduct service reviews and implement corrective action;


• strong written and verbal communication, organisational and record-keeping skills; and


• a current Class C driver licence and capacity to travel regularly between client sites.

Experience in commercial cleaning, facilities services or another labour-intensive, multi-site service environment will be highly regarded.

Applications will remain open for at least four weeks from the date the advertisement is first published.

Infoclean Pty Ltd is seeking an experienced Cleaning Services Manager to manage the day-to-day delivery of cleaning services across our client-site portfolio.

This is an operational management role responsible for coordinating personnel and resources, maintaining service quality and compliance, supporting client relationships and ensuring cleaning services are delivered efficiently across multiple locations. The position is not primarily a hands-on cleaning or first-line cleaning-supervisor role.

Key responsibilities

• manage day-to-day delivery of cleaning services across approximately 100 client sites;


• plan and coordinate staffing, rosters, workloads and operational resources;


• supervise and support Team Leaders, cleaning personnel and subcontractors;


• monitor service performance against client requirements, schedules and quality standards;


• conduct or arrange site inspections, investigate service deficiencies and implement corrective action;


• manage day-to-day client relationships and resolve operational service issues;


• coordinate recruitment, onboarding, instruction, performance management and development of operational personnel;


• develop, implement and review cleaning procedures, service standards and operational processes;


• monitor compliance with WHS requirements, safe work procedures, chemical controls and client-site requirements;


• coordinate equipment, supplies and other resources required for service delivery;


• maintain operational records and report on staffing, quality, incidents, client issues and performance;


• escalate strategic, major financial and significant contractual matters to the Director.

Skills and experience

• an AQF Associate Degree, Advanced Diploma or Diploma in business, management, facilities management or a related field, together with relevant service-operations experience or at least three years of relevant experience in cleaning-services, facilities-services or comparable service-operations management in place of a formal qualification;


• demonstrated experience managing teams and service delivery across multiple sites;


• experience supervising Team Leaders, employees and/or subcontractors;


• strong workforce-planning, scheduling and resource-allocation skills;


• experience managing client relationships and resolving operational service issues;


• sound knowledge of cleaning quality standards, WHS requirements, safe work practices and chemical controls;


• demonstrated ability to monitor performance, conduct service reviews and implement corrective action;


• strong written and verbal communication, organisational and record-keeping skills; and


• a current Class C driver licence and capacity to travel regularly between client sites.

Experience in commercial cleaning, facilities services or another labour-intensive, multi-site service environment will be highly regarded.

Applications will remain open for at least four weeks from the date the advertisement is first published.

About Company

At Infoclean, our mission is to deliver reliable, high-quality cleaning services while building long-term relationships with our clients and creating meaningful opportunities for our people.

Infoclean has grown to service approximately 100 client sites across multiple locations in Australia, supported by a dedicated team of cleaning professionals. Our growth reflects our commitment to quality, consistency and customer satisfaction. We value integrity, teamwork, accountability, respect and excellence. We foster an inclusive and supportive workplace where diversity is valued, employees are respected, and everyone has the opportunity to grow and succeed.

We are proud of our achievements and continue to invest in our people, strengthen our operations and build a positive workplace culture.

Work Type: Full time

Salary: $80000-95000

Job Publish: 11-11-2026

Job Expire: 11-12-2026