Claims Team Leader | Customer-Centric Leadership & QA

Gallagher Bassett; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements – including

Parental Leave

Health Insurance Discounts with Group

Employee Stock Purchase Program

Paid parental leave

Wellbeing programs

Job summary

Gallagher Bassett in Sydney seeks a seasoned claims leader to provide day-to-day leadership and mentoring within a cost-effective, customer-focused claims service team. You will drive quality initiatives and staff development while guiding Tier 1 activities and process improvements.

You will manage performance against targets and approvals outside of delegations, maintaining strong client relationships within a flexible hybrid work model from our Sydney CBD office and work-from-home arrangements.

Qualifications

• General Liability background with extensive insurance experience and at least 3 years management experience.
• Ability to build and develop business relationships with clients and service providers.
• Ability to comply with relevant state legislation.
• Insurance policy interpretation skills.
• Stakeholder management.
• Excellent customer service skills.
• ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

Responsibilities

• Provide day-to-day leadership and technical mentoring to your team.
• Deliver cost effective, professional and customer focused claims service.
• Develop staff and implement quality initiatives.
• Lead Tier 1 activities and drive continuous improvement initiatives.
• Manage team performance in line with targets and SLAs.
• Manage approvals outside of team delegations related to payments and decisions.

Skills

General Liability

Management experience

Client relationship

Policy interpretation

Negotiation

Customer service

Quality and accuracy

Education

ANZIIF Executive Certificate in General Insurance Claims

Job description

Gallagher Bassett in Sydney seeks a seasoned claims leader to provide day-to-day leadership and mentoring within a cost-effective, customer-focused claims service team. You will drive quality initiatives and staff development while guiding Tier 1 activities and process improvements.

You will manage performance against targets and approvals outside of delegations, maintaining strong client relationships within a flexible hybrid work model from our Sydney CBD office and work-from-home arrangements.