Technical Claims Leader - Hybrid Work & Impact

Gallagher Bassett; Adelaide; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

4 weeks annual leave plus up to 2 more

Novated Leasing opportunities

Volunteer days

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support

Job summary

Gallagher Bassett in Adelaide seeks a Technical Manager to provide expert technical support to SA Operations. You will act as SME, coach colleagues, and advise on claims strategies, ensuring timely, compliant determinations and strong stakeholder collaboration.

Join a team that values empathy, accuracy, and performance while offering flexible and hybrid working arrangements and a comprehensive benefits package.

Qualifications

• Demonstrated technical claims management experience.
• Knowledge of Return to Work Act 2014 and related case law.
• Experience coaching and supporting others.

Responsibilities

• Provide high quality, face to face or remote customer service and technical support for claims teams.
• Offer SME knowledge for internal technical training to ensure timely determinations.
• Assist claims teams in achieving KPIs and service guidelines.
• Guide and assist stakeholders needing specialist technical support.
• Provide claims strategy recommendations and quality reviews.
• Escalate claims for formal investigation when required.
• Collaborate with stakeholders to return to work or review entitlements.

Skills

Technical claims management

Coaching and mentoring

Stakeholder collaboration

Knowledge of Return to Work Act 2014

Job description

Gallagher Bassett in Adelaide seeks a Technical Manager to provide expert technical support to SA Operations. You will act as SME, coach colleagues, and advise on claims strategies, ensuring timely, compliant determinations and strong stakeholder collaboration.

Join a team that values empathy, accuracy, and performance while offering flexible and hybrid working arrangements and a comprehensive benefits package.