Technical Claims Specialist — Hybrid, Coaching & QA

Gallagher Bassett; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

4 weeks annual leave

Lifestyle Leave

Novated Leasing opportunities

Mental Health and Wellbeing Support

Flexible and hybrid work arrangements

Employee Stock Purchase Program

Job summary

Gallagher Bassett in Sydney is seeking a seasoned Technical Specialist to elevate our claims teams with expert advice, quality assurance, and coaching across technical matters. Reporting to the Manager – Technical Operations, you will audit claims, drive improvements, and collaborate with Claims, Injury Management, and Mental Health support functions to uplift capability and outcomes.

Join a dynamic team in a hybrid Sydney environment and contribute to fraud protection initiatives and strategic

Qualifications

• Significant experience in technical or senior case management roles within a workers compensation setting.
• Demonstrated coaching ability.
• Excellent attention to detail.
• Exceptional time management and organisational skills.
• Highly-developed communication skills, with the ability to engage at all levels of organisation.
• A strategic mindset and approach to work.
• A strong sense of team and collaboration.
• A resilient attitude.

Responsibilities

• Coach, and provide specialist support advice with Claims teams around a range of technical matters;
• Undertake human reviews and audits of claims, and provide recommendations for ongoing management, determination and strategy;
• Work collaboratively with broader business units, including the Claims, Injury Management/Return to Work, and Mental Health support functions;
• Participate in key business projects.

Skills

Coaching ability

Attention to detail

Time management

Communication skills

Strategic mindset

Team collaboration

Resilient attitude

Job description

Gallagher Bassett in Sydney is seeking a seasoned Technical Specialist to elevate our claims teams with expert advice, quality assurance, and coaching across technical matters. Reporting to the Manager – Technical Operations, you will audit claims, drive improvements, and collaborate with Claims, Injury Management, and Mental Health support functions to uplift capability and outcomes.

Join a dynamic team in a hybrid Sydney environment and contribute to fraud protection initiatives and strategic