Claims Specialist — End-to-End, Hybrid & Growth

Gow-Gates Insurance Brokers; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Gow-Gates Insurance Brokers in Sydney CBD NSW is seeking a claims professional to manage end-to-end processing, interpret policy coverage, and keep stakeholders informed throughout the lifecycle of each claim. You will maintain compliant records using the Claims Management System and work in a supportive team.

The role emphasises strong settlement capability, organisation, and clear communication, with hybrid working options and ongoing professional development.

Qualifications

• Experience in property and motor claims or broad exposure across multiple classes of insurance.
• Tertiary education is highly regarded, though not mandatory – insurance qualifications are a plus.
• Ability to produce strong settlement results for clients.
• Highly organised and able to prioritise tasks effectively.
• Strong written and verbal communication skills.

Responsibilities

• Manage end-to-end process for incoming claims in a cohesive team environment.
• Effectively interpret policy coverage based on claim information.
• Ensure all stakeholders are updated throughout the process of the claim.
• Maintain records and compliance requirements via the Claims Management System.

Skills

Claims handling

Policy interpretation

Communication skills

Organisation

Settlement negotiation

Education

Tertiary education preferred

Insurance qualifications a plus

Tools

Claims Management System

Job description

Gow-Gates Insurance Brokers in Sydney CBD NSW is seeking a claims professional to manage end-to-end processing, interpret policy coverage, and keep stakeholders informed throughout the lifecycle of each claim. You will maintain compliant records using the Claims Management System and work in a supportive team.

The role emphasises strong settlement capability, organisation, and clear communication, with hybrid working options and ongoing professional development.