Claims Executive - Brokerage

Gow-Gates Insurance Brokers; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Gow-Gates Insurance Brokers in Sydney CBD NSW is seeking a claims professional to manage end-to-end processing, interpret policy coverage, and keep stakeholders informed throughout the lifecycle of each claim. You will maintain compliant records using the Claims Management System and work in a supportive team.

The role emphasises strong settlement capability, organisation, and clear communication, with hybrid working options and ongoing professional development.

Qualifications

• Experience in property and motor claims or broad exposure across multiple classes of insurance.
• Tertiary education is highly regarded, though not mandatory – insurance qualifications are a plus.
• Ability to produce strong settlement results for clients.
• Highly organised and able to prioritise tasks effectively.
• Strong written and verbal communication skills.

Responsibilities

• Manage end-to-end process for incoming claims in a cohesive team environment.
• Effectively interpret policy coverage based on claim information.
• Ensure all stakeholders are updated throughout the process of the claim.
• Maintain records and compliance requirements via the Claims Management System.

Skills

Claims handling

Policy interpretation

Communication skills

Organisation

Settlement negotiation

Education

Tertiary education preferred

Insurance qualifications a plus

Tools

Claims Management System

Job description

Gow-Gates Insurance Brokers – Sydney CBD NSW

At Gow-Gates, we take pride in our talented team of brokers who consistently achieve our strategic goals and growth. We empower our teams to do what they’re best at – servicing clients and technical advice. With us, you will have the opportunity to contribute to your own and team budgets as well at grow your network in the local market.

Why Join Gow-Gates?

We have over 60 years of success in the industry, with a hard-earned reputation for high quality client service and broking advice

We are committed to your professional development. With our internal development programs, mentorship, or support for new industry qualifications, you’ll have plenty of opportunity to advance your career

We prioritise our people and adapt to the changing nature of work through wellbeing initiatives and hybrid working options

About the role

Manage the end to end process for incoming claims in a cohesive team environment

Effectively interpret policy coverage based on claim information

Ensure all stakeholders are updated throughout the process of the claim

Maintain records and compliance requirements via the Claims Management System

Qualifications and Experience

You have experience in property and motor claims or broad exposure across multiple classes of insurance

Tertiary education is highly regarded, though not mandatory - insurance qualifications are a plus too!

Ability to produce strong settlement results for clients

Highly organised and able to prioritise tasks effectively

Strong written and verbal communication skills

For more information or a confidential chat please call Marney Hamilton (People & Talent Lead) on 0400 700 ***