Hybrid Property Claims Specialist

Arthur J. Gallagher & Co. (AJG); Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Excellent working environment

Ongoing education and development

Employee discounts

Wellbeing programs

Volunteer days

Job summary

Gallagher Bassett in Sydney is seeking a Property Claims Consultant to lead by example and deliver end-to-end claims handling with a client‑focused approach. This permanent full‑time role offers a hybrid mix of Sydney CBD office work and working from home.

You will manage complex property claims, settle within guidelines, build relationships, and contribute to continuous improvement while balancing productivity and service excellence.

Qualifications

• Minimum 2+ years Property Claims experience
• Excellent interpersonal, spoken and written communication skills
• PC literate – Database and Microsoft Office with outstanding organisational and time management skills
• A self-motivated individual with the ability to work autonomously
• Energy and flexibility to work with the Corporate team, and the desire to support projects identified as being critical to the long-term business plan

Responsibilities

• Manage a portfolio of complex property claims from end to end
• Settle claims within client service instructions, company guidelines and delegated authority whilst maintaining excellent customer service skills
• Build and develop external business relationships
• Achieve monthly productivity levels as designated by your Team Leader
• Resolve complaints in accordance with company guidelines

Skills

Property claims

Customer service

Interpersonal skills

Written & spoken communication

Time management

Autonomous work

Microsoft Office

Tools

Microsoft Office

Job description

Gallagher Bassett in Sydney is seeking a Property Claims Consultant to lead by example and deliver end-to-end claims handling with a client‑focused approach. This permanent full‑time role offers a hybrid mix of Sydney CBD office work and working from home.

You will manage complex property claims, settle within guidelines, build relationships, and contribute to continuous improvement while balancing productivity and service excellence.