Growth-Oriented End-to-End Claims Specialist (Hybrid)

QIB Group Holdings; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements & WFH

Health & fitness perks

Discounted memberships & insurances

Retail & travel discounts

Bonuses & awards

Generous leave policies

Wellness discounts & group EAP

Job summary

Steadfast NSG is seeking a Claims Executive to own a diverse portfolio of end-to-end claims, delivering prompt, fair, and high-quality outcomes for clients across Australia. You will engage with customers, respond to claims enquiries with professionalism, listen to needs, and deliver an exceptional client experience.

You will apply strong problem-solving skills to manage recovery opportunities, provide timely follow-ups under the General Insurance Code of Practice, and contribute to a

Qualifications

• Experience in a claims servicing role.
• Understanding of Insurance legislation and Code of Practice.
• Ability to connect with people and build trust.
• 2+ years experience handling Commercial claims across general insurance lines, Motor and Property.
• Sound computer skills, confident communication skills, a collaborative approach, and excellent attention to detail.
• Career focused, responsible, self-motivated and enthusiastic.
• Minimum Tier 2 qualification in General Insurance.

Responsibilities

• As a Claims Executive, you will take ownership of a diverse portfolio of end-to-end claims, delivering prompt, fair, and high-quality outcomes for our clients.
• Engaging with customers and responding to claims enquiries with professionalism and care.
• Listen attentively to customer needs and deliver an exceptional client experience.
• Apply strong problem-solving skills whilst identifying and managing recovery opportunities.
• Provide timely follow-ups and updates in line with the General Insurance Code of Practice.
• Contribute to our fun and high-performance culture.

Skills

Claims servicing

Insurance rules

People skills

Commercial claims

General insurance

Motor & Property

Computer skills

Attention to detail

Education

Tier 2 General Insurance

Job description

Steadfast NSG is seeking a Claims Executive to own a diverse portfolio of end-to-end claims, delivering prompt, fair, and high-quality outcomes for clients across Australia. You will engage with customers, respond to claims enquiries with professionalism, listen to needs, and deliver an exceptional client experience.

You will apply strong problem-solving skills to manage recovery opportunities, provide timely follow-ups under the General Insurance Code of Practice, and contribute to a