Claims Specialist - Construction & Regulator (Flexible Work)

Building and Plumbing Commission; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Building and Plumbing Commission in Melbourne is seeking a Claims Specialist to manage a portfolio of DBI claims with empathy, efficiency and a consumer focus. The role centers on effective claim resolution and supporting stronger consumer protection outcomes within Victoria's regulatory framework.

The successful candidate will bring proven claims administration experience, strategic thinking for claim resolution, and strong conflict management skills in a construction/insurance context.

Qualifications

• Experience administering and managing insurance claims, ideally within Builders Warranty Insurance or similar.
• Ability to develop claim strategies and attend VCAT conferences.
• Analytical skills and knowledge of insurance or construction industry.
• Strong conflict management and negotiation abilities.
• Ability to plan and prioritise work to meet deadlines.
• Understand how processes interconnect within an organisation.

Skills

Claims administration

VCAT conferences

Analytical thinking

Conflict management

Time management

Systems thinking

Job description

Building and Plumbing Commission in Melbourne is seeking a Claims Specialist to manage a portfolio of DBI claims with empathy, efficiency and a consumer focus. The role centers on effective claim resolution and supporting stronger consumer protection outcomes within Victoria's regulatory framework.

The successful candidate will bring proven claims administration experience, strategic thinking for claim resolution, and strong conflict management skills in a construction/insurance context.