Claims Specialist

BPC; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Job summary

BPC in Melbourne is seeking a Claims Specialist to manage a portfolio of DBI claims and deliver empathetic resolution within a regulator context.

You will support stronger consumer protection outcomes, review claim strategies, and attend VCAT conferences as needed. The role requires demonstrated experience in insurance claims and a clear ability to prioritise work to meet timeframes.

Qualifications

• Proven record of successful administration and management of insurance claims (ideally Builders Warranty Insurance or similar).
• Experience attending VCAT conferences and developing claim strategies.
• Demonstrated analytical skills and insurance or construction industry acumen.
• Strong conflict management and prioritisation to meet timeframes.

Responsibilities

• Manage a portfolio of DBI claims and provide empathetic, effective resolution.
• Develop claim strategies to support consumer protection outcomes.
• Attend VCAT conferences as required and coordinate with stakeholders.

Skills

Insurance claims

Conflict management

Analytical skills

Industry knowledge

Job description

# Claims Specialist* Melbourne - CBD* Insurance and Superannuation* Ongoing - full time## About this role**About the Role:** The Claims Specialist manages a portfolio of DBI claims, delivering empathetic and effective claim resolution while supporting stronger consumer protection outcomes. **What we are looking for:** * Proven record of successful administration and management of insurance claims, ideally within Builders Warranty Insurance or similar scheme (eg Property Claims), or proven experience in providing legal advice to companies involved in the construction, property or strata management sectors.* Demonstrated ability in developing claim strategies and attending VCAT conferences.* You have demonstrated analytical skills and insurance or construction industry acumen.* Conflict Management: Listens to, and acknowledges that, the concerns of others have been heard; clarifies the problem/s; seeks options to resolve conflict; negotiates agreed actions to deal with conflict.* Plans and prioritises work to ensure outcomes are achieved within agreed timeframes; resists the temptation to react immediately without taking time to think things through; uses strengths to contribute constructively and consciously manages the impact of own weaknesses; anticipates own reactions to situations and prepares accordingly.* Identifies and understands the long-term impact of particular courses of action on the organisation's objectives; understands how various processes within an organisation integrate; recognises components of a system and their interconnections.For specific responsibilities please review the attached position description. This position is only open to applicants with relevant rights to work in Australia. **About the BPC** BPC is Victoria's regulator for building and plumbing. It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last. The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently. **Commitment to Diversity** We celebrate the diversity of our workforce. The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities. We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at [e-mail]. Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process. **How to Apply** We require you to upload: * an **up-to-date** resume.* a cover letter outlining your suitability for the role, addressing the key selection criteria in the attached position description.* any other qualifications or licence if applicable**Important information** Only electronic applications submitted via careers.vic.gov.au will be accepted. Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months. The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process## Job details| | || --- | --- || Job Reference: | VG/BPC/INS/CSNEW || Location: | Melbourne - CBD || Work Type: | Ongoing - full time || Job Function: | Insurance and Superannuation || Classification: | VPSG4 || Salary Range: | $100,894 - $114,476 || Job Duration: | N/A || Date posted: | 30-Oct-2026 || Application Close Date: | 06-Nov-2026 || Attachments: | PD - Claims Specialist - Grade 4.pdf (PDF, 271KB)Position Description || Contact: | Matthew Storey [e-mail] |