Claims Coordinator

Australian Building & Construction Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Full training provided

Dog-friendly office

Annual salary reviews

Referral bonuses

Employee assistance program

Social events

Job summary

Australian Building & Construction Group – Sydney CBD NSW is seeking a proactive team member to support the repair process and manage residential insurance claims. You will collaborate with project managers and trades, help progress claims on portals, and build strong relationships with insurers and customers.

The ideal candidate will handle high-volume calls, demonstrate excellent customer service, and follow established processes to deliver fast, effective solutions while contributing to KPI

Qualifications

• Strong written and verbal skills.
• Desire to provide excellent care and service to customers.
• Ability to communicate with a variety of stakeholders.
• Strong organisation skills and willingness to follow processes and procedures.
• Talent for problem solving and providing fast, effective solutions.
• Ability to work independently within a team.
• Love for achieving KPIs, budgets, creating positive outcomes for customers.
• Eager to expand knowledge within the construction and insurance industry!

Responsibilities

• Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
• Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
• Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
• Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
• Triaging and evaluating multiple residential insurance claims on a daily basis.
• Actively celebrating the team success!

Skills

Verbal communication

Customer service

Stakeholder comms

Organisational skills

Problem solving

Independent worker

Team player

KPIs focus

Construction knowledge

Insurance knowledge

Job description

Australian Building & Construction Group – Sydney CBD NSW

About us - Australian Building & Construction Group

Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.

We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.

What ABC Group can provide you:

• Full training provided in all aspects of internal processes, procedures, and software.
• Interactive, collaborative office space (with healthy and unhealthy snacks)
• Continuous learning and growth opportunities within the business.
• Annual salary reviews with a pay for performance culture.
• Benefits such as a referral bonuses and employee assistance program offered.
• Great team culture with ongoing social events throughout the year.
• Supportive team environment with a focus on hard work, innovation and celebrating success!
• Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.

As an ideal candidate you will possess:

• Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.
• A desire to provide excellent care and service to our customers.
• An ability to communicate with a variety of stakeholders.
• Strong organisation skills and willingness to follow processes and procedures.
• A talent for problem solving and providing fast, effective solutions.
• An ability to work independently within a team.
• A love for achieving - KPIs, budgets, creating positive outcomes for our customers.
• Eager to expand knowledge within the construction and insurance industry!

Key Responsibilities:

• Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
• Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
• Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
• Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
• Triaging and evaluating multiple residential insurance claims on a daily basis.
• Actively celebrating the team success!

A clear police history check is required to be successful in the role.