Claims Specialist - Commercial

Reo Group; North Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Career development

ANZIIF qualification support

Structured onboarding and training

Job summary

Reo Group is recruiting a Commercial Claims Specialist in North Sydney to manage a varied portfolio of agriculture, commercial property and motor claims. You will handle end-to-end processes, liaising with clients, brokers and underwriters to deliver clear outcomes.

The role supports ANZIIF qualifications with structured onboarding and learning opportunities, and offers a friendly, collaborative team culture in a growing specialist insurance environment.

Qualifications

• 2–3 years of end-to-end claims experience (commercial, motor or property).
• Ability to manage a claims portfolio from lodgement to settlement.
• Experience with package policy claims is advantageous.
• ANZIIF qualifications at Certificate IV level or higher are beneficial with study support.

Responsibilities

• Manage end-to-end claims across commercial, property and motor lines, from lodgement through recovery.
• Assess quantum, investigations, and maintain a caseload of 60–100 active claims.
• Liaise with clients, brokers and underwriters to deliver timely claims outcomes.
• Engage in field visits and broker meetings as part of a hands-on service model.
• Contribute to process improvement and support the broader team during peak periods.

Skills

End-to-end claims

Client communication

Portfolio management

Education

ANZIIF Certificate IV or above

Job description

Location: North Sydney

Salary Package: $100,000 to $140,000 + Super

Role Highlights: A genuine opportunity to manage a varied claims portfolio within a well-established specialist insurance business. You will handle end-to-end agriculture claims across a diverse client base, in a close-knit and collaborative team culture that values career development,and a great officeculture.

Reo Group is partnering with a specialist insurance business to recruit a Commercial Claims Specialist. You will take ownership of a mixed portfolio covering commercial property and motor claims, working within a close-knit team.

The business is entering a period of growth, with new products launching and the claims function expanding to meet demand. An experienced Claims Specialist is expected to take on a portfolio quickly, while a newer or more junior hire will earn their delegation over time.

Responsibilities

• Manage end-to-end claims across commercial, property and motorlines, from lodgement through to recovery.
• Assess quantum, manage investigations, and maintain a caseload of approximately 60 to 100 active claims.
• Liaise directly with clients, brokers, and underwriters to deliver clear and timely claims outcomes.
• Engage with field visits and broker meetings as part of a hands-on service model.
• Contribute to process improvement and support the broader claims team during peak periods including catastrophe season.

Candidate Profile

You will bring 2-3 years of end-to- end claims experience, ideally within commercial, motor or property, with a demonstrated ability to manage a claims portfolio from lodgement through to settlement. Experience with package policy claims is highly regarded, as is the ability to communicate complex claims matters clearly to clients and brokers. ANZIIF qualifications at Certificate IV level or above will be advantageous, with study support provided. You will be self-driven and ownership-focused, comfortable contributing ideas within an open, transparent and supportive team culture.

Culture and Benefits

This organisation is a close-knit, positive and people-first business; where integrity, transparency and genuine support sit at the core of how the team works. Leaders do what they say they will do, results and challenges are shared openly, and staff are encouraged to learn across different parts of the business through secondments and cross-team exposure.

• Grow your career in a supportive, developing claims team.
• $100k - $140k + Super.
• Structured onboarding, training and ANZIIF qualification support.