Claims Quality Assurance Specialist

TAL Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

TAL invites applications for a Quality Assurance Officer in Sydney. You will support QA activities to promote consistent, high-quality claims outcomes and maintain accurate claims data to ensure integrity and informed decision-making.

You will respond to enquiries with timely resolutions, identify process improvements, and ensure compliance with regulatory requirements and TAL standards as part of a collaborative team dedicated to better outcomes for customers.

Qualifications

• Experience supporting quality assurance or claims processes.
• Excellent attention to detail with accurate record-keeping.
• Clear written and verbal communication for reporting and stakeholder support.
• Understanding of policies, procedures and compliance requirements.

Responsibilities

• Support quality assurance activities to promote consistent, high-quality claims outcomes.
• Maintain accurate claims data to ensure integrity and informed decision-making.
• Respond to enquiries efficiently, delivering timely resolutions and stakeholder support.
• Identify opportunities to improve processes and enhance service quality across the claims function.
• Ensure compliance with regulatory requirements, privacy obligations and TAL standards.

Skills

Quality assurance

Attention to detail

Stakeholder communication

Regulatory compliance

Job description

TAL invites applications for a Quality Assurance Officer in Sydney. You will support QA activities to promote consistent, high-quality claims outcomes and maintain accurate claims data to ensure integrity and informed decision-making.

You will respond to enquiries with timely resolutions, identify process improvements, and ensure compliance with regulatory requirements and TAL standards as part of a collaborative team dedicated to better outcomes for customers.