Claims Technical Leader — Mentor & Quality Outcomes
TAL Services Limited
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Benefits offered by this job
Job summary
TAL Services Limited in Sydney seeks a Manager, Claims Technical to lead and enable technical excellence across our Retail Claims function, ensuring fair, high-quality outcomes for customers when they need us most.
You will coach and develop Claims Consultants and Technical Specialists, drive continuous improvement of frameworks and tools, and provide expert oversight on complex decisions, with a strong focus on governance and compliant practice.
Qualifications
- Proven life insurance claims expertise with leadership of complex claims decisions.
- Strong coaching and mentoring capability to develop others.
- Knowledge of insurance legislation and industry standards, including the Life Insurance Code of Practice.
- Excellent communication and influencing skills across stakeholders.
- Proactive problem-solving mindset to improve claims practices and customer experiences.
Responsibilities
- Lead technical excellence across claims assessment to deliver fair outcomes.
- Coach and develop Claims Consultants and Technical Specialists.
- Drive continuous improvement of claims frameworks, guidelines and tools.
- Provide expert oversight on complex and adverse claims decisions.
- Champion risk, governance and compliance standards.
Skills
Job description
TAL Services Limited in Sydney seeks a Manager, Claims Technical to lead and enable technical excellence across our Retail Claims function, ensuring fair, high-quality outcomes for customers when they need us most.
You will coach and develop Claims Consultants and Technical Specialists, drive continuous improvement of frameworks and tools, and provide expert oversight on complex decisions, with a strong focus on governance and compliant practice.
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