Quality Assurance Officer

TAL Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

TAL Australia is seeking a Claims Quality Assurance Officer to help sustain high standards in claims by supporting QA processes and ensuring data integrity. This 12-month contract role focuses on delivering consistent outcomes, stakeholder support, and continual service improvement.

You will contribute to regulatory compliance, privacy obligations, and TAL standards while ensuring timely responses to enquiries and accurate claims information for customers.

Qualifications

• Experience supporting quality assurance or claims processes with accurate outcomes.
• Strong attention to detail and record-keeping.
• Clear written and verbal communication for reporting to stakeholders.

Responsibilities

• Support quality assurance activities that promote consistent, high-quality claims outcomes.
• Maintain accurate claims data to ensure integrity and informed decision-making.
• Respond to enquiries efficiently, delivering timely resolutions and stakeholder support.
• Identify opportunities to improve processes and enhance service quality across the claims function.
• Ensure compliance with regulatory requirements, privacy obligations and TAL standards.

Skills

Quality assurance

Data accuracy

Stakeholder comms

Regulatory/compliance

Life Insurance domain

Job description

At TAL, we're committed to helping our people build meaningful careers while making a real difference to Australians. Internal career opportunities are an important part of how we develop capability, support career growth and create opportunities for our people to explore new challenges across the business.

This role offers an opportunity to broaden your experience, build new skills, expand your network and continue your development within TAL. Whether you're looking to deepen your expertise, take on new challenges or explore a different area of the business, internal opportunities help our people continue to grow and develop their careers.

Job Description

At TAL, quality is at the heart of delivering the care and support our customers rely on when they need it most. As a Claims Quality Assurance Officer, you'll play an important role in helping maintain high standards across our claims experience by supporting quality assurance processes and ensuring the integrity of claims information. Through your contribution, you'll help drive consistency, continuous improvement and better outcomes for customers, supporting TAL's purpose of protecting people, not just things, and giving Australians greater confidence for the future.

This is a 12 month contract opportunity.

In this role you will:

• Support quality assurance activities that promote consistent, high-quality claims outcomes.
• Maintain accurate claims data to ensure integrity, transparency and informed decision-making.
• Respond to enquiries efficiently, delivering timely resolutions and stakeholder support.
• Identify opportunities to improve processes and enhance service quality across the claims function.
• Ensure compliance with regulatory requirements, privacy obligations and TAL standards.

Qualifications:

• Experience supporting quality assurance or claims processes, with an understanding of delivering accurate and consistent outcomes.
• Strong attention to detail, with the ability to maintain high-quality work and accurate records.
• Clear written and verbal communication skills for reporting and to support stakeholders and respond to enquiries effectively.
• An understanding of policies, procedures and compliance requirements, with a commitment to working with integrity.
• A collaborative and customer-focused approach, with a willingness to learn, share knowledge and contribute to team success.
• Experience within a Life Insurance role would be ideal