Claims Technical Leader: Drive Quality & Impact

TAL Australia

Sydney

Hybrid

AUD 120,000 - 180,000

Full time

4 days ago

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Benefits offered by this job

Flexible working

Learning & development

Insurance coverage

Wellbeing resources

Parental leave

Employee discounts

Job summary

TAL Australia is seeking a Manager, Claims Technical to lead and enable technical excellence across our claims function. You will strengthen assessment quality, support capability growth and drive continuous improvement to deliver fair, high-quality outcomes for customers in Australia.

You will coach Claims Consultants and Technical Specialists, guiding decision-making and ensuring sound technical and commercial results while upholding governance and compliance standards in a dynamic,

Qualifications

Proven life insurance claims expertise with leadership of complex decisions.
Strong coaching and mentoring capability to develop claims teams.
Sound knowledge of insurance legislation and industry standards, including the Life Insurance Code of Practice.

Responsibilities

Lead technical excellence across claims assessment to deliver fair, high-quality outcomes.
Coach and develop Claims Consultants and Technical Specialists, strengthening capability and decision-making confidence.
Drive continuous improvement of claims frameworks, guidelines and tools to enhance assessment quality and efficiency.
Provide expert oversight on complex and adverse claims decisions, ensuring sound technical and commercial outcomes.
Champion risk, governance and compliance standards to maintain customer trust and regulatory confidence.