Claims Quality Assurance Specialist (12-Month Contract)

TAL Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

TAL Australia is seeking a Claims Quality Assurance Officer to help sustain high standards in claims by supporting QA processes and ensuring data integrity. This 12-month contract role focuses on delivering consistent outcomes, stakeholder support, and continual service improvement.

You will contribute to regulatory compliance, privacy obligations, and TAL standards while ensuring timely responses to enquiries and accurate claims information for customers.

Qualifications

• Experience supporting quality assurance or claims processes with accurate outcomes.
• Strong attention to detail and record-keeping.
• Clear written and verbal communication for reporting to stakeholders.

Responsibilities

• Support quality assurance activities that promote consistent, high-quality claims outcomes.
• Maintain accurate claims data to ensure integrity and informed decision-making.
• Respond to enquiries efficiently, delivering timely resolutions and stakeholder support.
• Identify opportunities to improve processes and enhance service quality across the claims function.
• Ensure compliance with regulatory requirements, privacy obligations and TAL standards.

Skills

Quality assurance

Data accuracy

Stakeholder comms

Regulatory/compliance

Life Insurance domain

Job description

TAL Australia is seeking a Claims Quality Assurance Officer to help sustain high standards in claims by supporting QA processes and ensuring data integrity. This 12-month contract role focuses on delivering consistent outcomes, stakeholder support, and continual service improvement.

You will contribute to regulatory compliance, privacy obligations, and TAL standards while ensuring timely responses to enquiries and accurate claims information for customers.