Claims Quality Assurance Specialist (12-Month Contract)

TAL Services Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

TAL Services Limited in Australia is seeking a Claims Quality Assurance Officer on a 12‑month contract to help maintain high standards across our claims experience.

You will support QA activities, maintain accurate claims data, respond to enquiries, and identify opportunities to improve processes and service quality while ensuring privacy and regulatory compliance. This role offers a chance to gain experience in life insurance claims within a supportive TAL environment.

Qualifications

• Experience delivering quality assurance or claims outcomes with accuracy and integrity.
• Strong attention to detail and meticulous record-keeping.
• Clear written and verbal communication for reporting to stakeholders.

Responsibilities

• Support quality assurance activities that promote consistent, high-quality claims outcomes.
• Maintain accurate claims data to ensure integrity, transparency and informed decision-making.
• Respond to enquiries efficiently, delivering timely resolutions and stakeholder support.
• Identify opportunities to improve processes and enhance service quality across the claims function.

Skills

Attention to detail

Communication skills

Collaboration

Life Insurance knowledge

Job description

TAL Services Limited in Australia is seeking a Claims Quality Assurance Officer on a 12‑month contract to help maintain high standards across our claims experience.

You will support QA activities, maintain accurate claims data, respond to enquiries, and identify opportunities to improve processes and service quality while ensuring privacy and regulatory compliance. This role offers a chance to gain experience in life insurance claims within a supportive TAL environment.