Senior Claims Team Leader - Customer Outcomes & Compliance

TAL Limited; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible and blended working

Learning and leadership development

Life and income protection insurance

Wellbeing resources

Paid parental leave

Leave options and discounts

Job summary

TAL is seeking a Claims Team Manager in Sydney to lead a high-performing claims team and deliver timely, fair outcomes for customers. You will balance service quality, health outcomes and costs while ensuring regulatory compliance.

The role focuses on coaching, capability development, and strong stakeholder engagement to support the team and improve claims experiences in a fast-paced environment.

Qualifications

• Experience leading teams in insurance/claims with a focus on performance and customer outcomes.
• Strong knowledge of claims processes, regulatory obligations and risk management.
• Excellent communication and stakeholder management to influence outcomes.

Responsibilities

• Lead a high-performing claims team to deliver timely, fair, and customer-focused outcomes.
• Drive portfolio performance balancing service quality, health outcomes, and claims costs.
• Develop team capability through coaching, feedback and continuous learning.

Skills

Team leadership

Claims management

Stakeholder management

Regulatory compliance

Coaching and mentoring

Communication

Job description

TAL is seeking a Claims Team Manager in Sydney to lead a high-performing claims team and deliver timely, fair outcomes for customers. You will balance service quality, health outcomes and costs while ensuring regulatory compliance.

The role focuses on coaching, capability development, and strong stakeholder engagement to support the team and improve claims experiences in a fast-paced environment.