Claims Officer - Motor

QBE Insurance Group; Parramatta; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching

Flexible parental leave

Job summary

QBE Insurance Group is seeking Claims Officers to join our Motor Claims team in Melbourne, VIC or Parramatta, NSW. This permanent, full-time role offers hybrid working (2 days in the office) with optional overtime after hours.

You will manage motor claims and support customers through the end-to-end claims process, receiving comprehensive training and ongoing support to succeed. We welcome applicants with customer service backgrounds from retail, hospitality, or contact centres.

Qualifications

• Experience in customer service, retail, contact centres or hospitality.
• Clear written and verbal communication skills.
• The ability to stay organised and manage multiple tasks.
• Positive, resilient attitude and strong team mindset.

Responsibilities

• Manage motor claims from start to resolution.
• Gather information and assess next steps.
• Speak with customers, third parties and suppliers.
• Provide clear, timely updates throughout the process.
• Work collaboratively with your team to deliver strong results.

Skills

Customer service

Communication

Team player

Multitasking

Job description

Location:Melbourne, VIC or Parramatta, NSW

Type:Permanent,Full-time

Hybrid Working(2 days a week in the office)

Optional overtime opportunities available up until 8pm

Build your career in insurance with full training and support, no previous claims experience required.

The opportunity

We are looking for Claims Officers to join our Motor Claims team.

This isa great opportunityto step into the world of insurance claims, where no two days are the same.You’llmanage a range of motor claims, supporting our customers through the claims process and delivering a high standard of service from start to finish.

Whetheryou’reearly in your career or looking for a fresh start,we’llprovide the training and support you need to succeed.

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?As partof the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role

You’llsupport a portfolio of motor claims and deliver great outcomes for our customers by:

Managing claims from start to resolution

Gathering information and assessing next steps

Speaking with customers, third parties and suppliers

Providing clear,timelyupdates throughout the process

Working collaboratively with your team to deliver strong results

About you

We’reopen-minded about your background – if you bring great customer skills and a willingness to learn,we’dlove to hear from you.

Experience in customer service, retail, contactcentresor hospitality

Comfortable speaking with customers and handling a variety of situations

A positive, resilient attitude andstrong teammindset

Clear written and verbal communication skills

The ability to stay organised and manage multiple tasks

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for ourRespect@QBEprogram

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at***********@qbe.com.