Claims Officer - Motor

QBE; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary + bonus

Discounts on insurance products

Hybrid work (2 days in office)

Overtime opportunities

Full training and support

Job summary

QBE Insurance is seeking Claims Officers to join our Motor Claims team in Melbourne or Parramatta. You will manage a portfolio of motor claims and guide customers through the claims process with a high standard of service from start to finish.

We provide full training and support, with hybrid working (2 days in the office) and overtime opportunities. No prior claims experience required; we’ll help you build your career in insurance.

Qualifications

• Experience in customer service, retail, or hospitality.
• Clear written and verbal communication skills.
• A positive, resilient attitude and strong team mindset.

Responsibilities

• Managing claims from start to resolution.
• Gathering information and assessing next steps.
• Speaking with customers, third parties and suppliers.
• Providing clear, timely updates throughout the process.
• Working collaboratively with your team to deliver strong results.

Skills

Customer service

Communication

Teamwork

Resilience

Positive attitude

Job description

Salary + Bonus + Discounts on Insurance Products

Location:Melbourne, VIC or Parramatta, NSW

Type:Permanent,Full-time

Hybrid Working (2 days a week in the office)

Optional overtime opportunities available up until 8pm

Build your career in insurance with full training and support, no previous claims experience required.

The opportunity

We are looking for Claims Officers to join our Motor Claims team.

This isa great opportunityto step into the world of insurance claims, where no two days are the same.You’llmanage a range of motor claims, supporting our customers through the claims process and delivering a high standard of service from start to finish.

Whetheryou’reearly in your career or looking for a fresh start,we’llprovide the training and support you need to succeed.

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?As partof the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role

You’llsupport a portfolio of motor claims and deliver great outcomes for our customers by:

• Managing claims from start to resolution


• Gathering information and assessing next steps


• Speaking with customers, third parties and suppliers


• Providing clear,timelyupdates throughout the process


• Working collaboratively with your team to deliver strong results

About you

We’reopen-minded about your background – if you bring great customer skills and a willingness to learn,we’dlove to hear from you.

• Experience in customer service, retail, contactcentresor hospitality


• Comfortable speaking with customers and handling a variety of situations


• A positive, resilient attitude andstrong teammindset


• Clear written and verbal communication skills