Motor Claims Officer (Hybrid) – Training Provided

QBE Insurance Group; Parramatta; Hybride; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Wellbeing coaching

Flexible parental leave

Résumé du poste

QBE Insurance Group is seeking Claims Officers to join our Motor Claims team in Melbourne, VIC or Parramatta, NSW. This permanent, full-time role offers hybrid working (2 days in the office) with optional overtime after hours.

You will manage motor claims and support customers through the end-to-end claims process, receiving comprehensive training and ongoing support to succeed. We welcome applicants with customer service backgrounds from retail, hospitality, or contact centres.

Qualifications

• Experience in customer service, retail, contact centres or hospitality.
• Clear written and verbal communication skills.
• The ability to stay organised and manage multiple tasks.
• Positive, resilient attitude and strong team mindset.

Responsabilités

• Manage motor claims from start to resolution.
• Gather information and assess next steps.
• Speak with customers, third parties and suppliers.
• Provide clear, timely updates throughout the process.
• Work collaboratively with your team to deliver strong results.

Connaissances

Customer service

Communication

Team player

Multitasking

Description du poste

QBE Insurance Group is seeking Claims Officers to join our Motor Claims team in Melbourne, VIC or Parramatta, NSW. This permanent, full-time role offers hybrid working (2 days in the office) with optional overtime after hours.

You will manage motor claims and support customers through the end-to-end claims process, receiving comprehensive training and ongoing support to succeed. We welcome applicants with customer service backgrounds from retail, hospitality, or contact centres.