Claims Officer - Liability

QBE Insurance; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Flexible parental leave (18 weeks)

Job summary

QBE Insurance Group is seeking a Claims Officer to join our Queensland Liability Claims team on a 12-month fixed term contract. You will manage personal injury claims with exposure to property liability, working closely with customers and stakeholders to drive timely resolutions.

You will assess information, make informed decisions, and maintain comprehensive records while contributing to a positive claims experience in a supportive team environment.

Qualifications

• Experience managing claims within insurance or a related environment.
• Exposure to personal injury, workers compensation or CTP claims is advantageous.
• Strong written and verbal communication skills.
• Sound decision-making and problem-solving ability.

Responsibilities

• Manage liability claims in line with policy, legislation and regulatory requirements.
• Assess claim information and make sound decisions for timely resolutions.
• Build effective relationships with customers and key stakeholders.
• Maintain accurate claim records and documentation.

Skills

Case management

Claims processing

Claims settlement

Communication

Customer service

Data privacy

Insurance policies

Risk assessments

Problem solving

Prioritization

Tools

Collaboration tools

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

• Brisbane, QLD
• 12-month fixed term contract opportunity, full-time hours
• Hybrid role, Happy to talk flexible working

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

The opportunity

We're looking for a Claims Officer to join our Queensland Liability Claims team on a 12-month fixed term contract. This is a great opportunity to build or broaden your liability claims experience within a supportive team environment.

Your new role

You'll manage a portfolio focused primarily on personal injury claims, with some exposure to property liability matters. Working closely with customers and stakeholders, you'll make informed decisions, progress claims efficiently and contribute to a positive claims experience.

Key responsibilities will include

• Manage liability claims in line with policy, legislative and regulatory requirements
• Assess claim information and make sound decisions to support timely resolutions
• Build effective relationships with customers and key stakeholders
• Maintain accurate claim records and documentation
• Support recovery opportunities where appropriate
• Deliver service that reflects QBE's customer-focused claims approach

About You

You're a strong communicator who enjoys building relationships and working collaboratively with customers and stakeholders. Whether you bring experience from liability, workers compensation, compulsory third party (CTP) insurance or another claims environment, you're adaptable, solutions-focused and keen to contribute within a supportive team.

You'll also have

• Experience managing claims within insurance or a related environment
• Exposure to personal injury claims, workers compensation or CTP claims will be highly regarded
• Strong written and verbal communication skills
• Sound decision-making and problem-solving capability
• Ability to manage competing priorities and work independently
• A customer-focused approach with strong attention to detail

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Your career. At the heart of it.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills

Case Management, Claims Processing, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 05/11/2026 11:59 PM