Claims Officer

QBE Insurance Group; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Parental leave

Job summary

QBE Insurance Group in Queensland is seeking a Claims Officer for a 12-month fixed-term contract. The role centers on personal injury claims with some property liability exposure, delivering timely, fair resolutions while maintaining strong customer relationships.

You will work in a hybrid setup, collaborating with customers and stakeholders to ensure accurate records and compliant handling, while aiming to enhance the overall claims experience.

Qualifications

• Experience managing claims within insurance or a related environment.
• Exposure to personal injury, workers' compensation or CTP claims highly regarded.
• Strong written and verbal communication skills.
• Sound decision-making and problem-solving capability.
• Ability to manage competing priorities and work independently.

Responsibilities

• Manage liability claims in line with policy, legislative and regulatory requirements
• Assess claim information and make sound decisions to support timely resolutions
• Build effective relationships with customers and key stakeholders
• Maintain accurate claim records and documentation
• Support recovery opportunities where appropriate
• Deliver service that reflects QBE's customer-focused claims approach

Skills

Strong communication

Customer-focused

Relationship building

Prioritization

Problem-solving

Team collaboration

Attention to detail

Job description

12-month fixed term contract opportunity, full-time hours

Hybrid role, Happy to talk flexible working

The opportunity

We're looking for a Claims Officer to join our Queensland Liability Claims team on a 12-month fixed term contract. This is a great opportunity to build or broaden your liability claims experience within a supportive team environment.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

You'll manage a portfolio focused primarily on personal injury claims, with some exposure to property liability matters. Working closely with customers and stakeholders, you'll make informed decisions, progress claims efficiently and contribute to a positive claims experience.

Key responsibilities will include:

• Manage liability claims in line with policy, legislative and regulatory requirements


• Assess claim information and make sound decisions to support timely resolutions


• Build effective relationships with customers and key stakeholders


• Maintain accurate claim records and documentation


• Support recovery opportunities where appropriate


• Deliver service that reflects QBE's customer-focused claims approach

About You

You're a strong communicator who enjoys building relationships and working collaboratively with customers and stakeholders. Whether you bring experience from liability, workers compensation, compulsory third party (CTP) insurance or another claims environment, you're adaptable, solutions-focused and keen to contribute within a supportive team.

You'll also have:

• Experience managing claims within insurance or a related environment


• Exposure to personal injury claims, workers compensation or CTP claims will be highly regarded


• Strong written and verbal communication skills


• Sound decision-making and problem-solving capability


• Ability to manage competing priorities and work independently


• A customer-focused approach with strong attention to detail

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance


• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice


• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program


• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards


• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbcom.