Claims Officer - Construction

QBE Insurance Group; Brisbane; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing support services

Gender-equal leave for new parents (18

Paid superannuation

Job summary

QBE Insurance Group in Australia is seeking a Construction Claims Officer to manage end-to-end construction, personal injury and public liability claims across a nationwide portfolio. This permanent full-time role offers a hybrid work arrangement with flexibility in work location.

You will interpret policy coverage, negotiate settlements, collaborate with brokers, loss adjusters and lawyers, and ensure compliance with statutory guidelines in a dynamic team environment.

Qualifications

• Experience in claims management, preferably construction/general liability or property.
• Strong negotiation and analytical skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Efficient end-to-end management of construction, personal injury and public liability claims.
• Interpret policy coverage and determine applicability, escalating complex issues as needed.
• Collaborate with brokers, loss adjusters, lawyers and investigators to resolve claims.
• Conduct settlements and authorise payments within authority limits.
• Maintain strong client relationships with insureds and external stakeholders.
• Ensure compliance with relevant statutory guidelines and standards.

Skills

Claims management

Negotiation

Analytical skills

Stakeholder collaboration

Job description

Location: Melbourne, Adelaide, Brisbane or Sydney

Type: Permanent, full-time opportunity

Hybrid role, happy to talk flexibility

The Opportunity

QBE have a unique opportunity within our Commercial Property, Construction & Engineering Claims Team for a Construction Claims Officer. You will play a crucial role in efficiently managing a portfolio of nationwide incidents and claims across multiple product lines, including Construction (contract works and material damage) and General Liability (personal injury, property damage and public liability).

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We'rean international insurer with more than 13,000 people working across 26 countries - which meanswe'rebig enough for your ambitions, yet small enough for you to make a real impact.It'san exciting time.We'rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team,you'llget to spend every day working with people who are passionate,talentedand kind.

Your New Role

This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end material damage in construction works, personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

Key responsibilities will include:

Efficient management of the end-to-end claims process, resulting in accurate completion and validation of claims;

Interpreting policy coverage and determining if coverage applies to claims submitted, escalating complex issues as necessary;

Collaborating with internal and external stakeholders to gather necessary information and facilitate claims resolution;

Conducting settlement negotiations and authorise payments within the scope of authority;

Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public;

Ensuring compliance with relevant statutory guidelines and standards

About You

To be successful in this role, you will have:

Sound technical understanding and ability to manage a diversified portfolio of property damage (including construction and material works), bodily injury and product liability claims;

Previous experience in claims management (preferably Construction, General Liability or Property);

Strong analytical, negotiation, and problem-solving skills;

Ability to work independently and collaboratively in a fast-paced environment;

Understanding of underwriting procedures for a diversified portfolio and a proven ability to understand and interpret relevant policy wordings;

Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

Hybrid working - a mix of working from home and in the office to support work/life balance

Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice

18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at ***********@qbe.com.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment