Claims Officer – Construction

QBE Insurance Group; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching & support

Gender-equal parental leave

Job summary

QBE Insurance Group seeks a Construction Claims Officer to manage end-to-end property damage, construction and liability claims across multiple product lines. You will handle policy interpretation, settlements, and stakeholder collaboration while upholding regulatory standards.

In this hybrid role, you will engage with insureds, brokers, adjusters and lawyers to resolve matters efficiently, maintaining client relationships and ensuring compliance with governing guidelines.

Qualifications

• Sound technical understanding of property damage, construction and material works claims.
• Experience in claims management across Construction, General Liability or Property is preferred.
• Ability to analyse, negotiate and solve problems in a fast-paced environment.

Responsibilities

• Manage end-to-end claims process with accurate completion and validation.
• Interpret policy coverage and determine applicability, escalating complex issues.
• Collaborate with internal/external stakeholders to gather information and facilitate resolution.
• Conduct settlements and authorise payments within authority.
• Maintain good client relationships with insureds, brokers, investigators, solicitors and the public.
• Ensure compliance with relevant statutory guidelines and standards.

Skills

Case Management

Claims Processing

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Intentional collaboration

Managing performance

Prioritization

Problem Solving

Risk Assessments

Standards Compliance

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Melbourne, Adelaide, Brisbane or Sydney
• Type: Permanent, full-time opportunity
• Hybrid role, happy to talk flexibility

The Opportunity

QBE have a unique opportunity within our Commercial Property, Construction & Engineering Claims Team for a Construction Claims Officer. You will play a crucial role in efficiently managing a portfolio of nationwide incidents and claims across multiple product lines, including Construction (contract works and material damage) and General Liability (personal injury, property damage and public liability).

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end material damage in construction works, personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

Key responsibilities will include:

• Efficient management of the end-to-end claims process, resulting in accurate completion and validation of claims;
• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating complex issues as necessary;
• Collaborating with internal and external stakeholders to gather necessary information and facilitate claims resolution;
• Conducting settlement negotiations and authorise payments within the scope of authority;
• Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public;
• Ensuring compliance with relevant statutory guidelines and standards

About You

To be successful in this role, you will have:

• Sound technical understanding and ability to manage a diversified portfolio of property damage (including construction and material works), bodily injury and product liability claims;
• Previous experience in claims management (preferably Construction, General Liability or Property);
• Strong analytical, negotiation, and problem-solving skills;
• Ability to work independently and collaboratively in a fast-paced environment;
• Understanding of underwriting procedures for a diversified portfolio and a proven ability to understand and interpret relevant policy wordings;
• Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid working – a mix of working from home and in the office to support work/life balance
• Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at [e-mail].

Skills:

• Case Management
• Claims Processing
• Claims Settlement
• Collaboration Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Insurance Policies
• Intentional collaboration
• Managing performance
• Prioritization
• Problem Solving
• Risk Assessments
• Standards Compliance

Application Close Date: 30/10/2026 11:59 PM

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.