Claims Coordinator

Arthur J. Gallagher & Co.; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangements including a

Paid Parental Leave

Wellbeing programs

Staff benefits

Job summary

Gallagher Bassett, part of Arthur J. Gallagher & Co., is recruiting a New Claims Coordinator in Melbourne. This role supports eligibility decisions for newly lodged workers’ compensation claims, prioritising accuracy, timely processing, and collaborative teamwork.

You will handle claim registration, liaise with employers/workers, and contribute to efficient eligibility outcomes. A client-focused admin background and strong communication skills are essential.

Qualifications

• Experience in an office environment or administration.
• Accurate data entry skills.
• High attention to detail.
• Excellent communication and interpersonal skills.
• Tertiary qualifications in an appropriate discipline preferred.

Responsibilities

• Accurate identification of claim types, coding and registration of new claims within specified time frames.
• Contact employers/workers to verify claim lodgement details.
• Monitoring of new claims inboxes and registration queue; action as required.
• Accept and complete other duties and responsibilities as directed by Team Manager.

Skills

Data entry

Administration

Attention to detail

Communication

Interpersonal skills

Education

Tertiary qualifications preferred

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Gallagher Bassett's Eligibility branch specialises in making quality decisions relating to determining liability of newly-lodged worker’s compensation claims within designated timeframes. The New Claims Coordinator role supports the eligibility function ensuring all new claims received are promptly identified, reviewed and registered to enable correct and prompt eligibility entitlement decisions to be made. We are looking for an individual with excellent customer service and administration skills.

How you'll make an impact

• Accurate identification of claim types, coding of all new claims and registration of all new claims, accurately and within specified time frames
• Contact employers/workers (where required) to verify claim lodgement details
• Monitoring of new claims inboxes and registration queue. Actioned as required
• Accept and complete other duties and responsibilities as directed by Team Manager

About you

• Experience in an office environment or administration
• Accurate data entry skills
• High attention to detail
• Excellent communication and interpersonal skills
• Tertiary qualifications in an appropriate discipline preferred

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
• Birthday leave day and company-wide celebrations to reward your hard work and dedication!

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)