Remote Claims Eligibility Specialist

Gallagher AJG; Melbourne; Hybrid; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Work from home options

Flexible work arrangements

Ongoing education and development

Wellbeing programs

Staff benefits and extra purchased-lea

Job summary

Gallagher Bassett is hiring a New Claims Coordinator to support the eligibility function. You will identify and register new claims quickly, contact employers to verify details, and monitor queues to ensure timely decisions.

Strong customer service, administration, and communication skills are essential. We offer flexible work arrangements including Work from Home, a collaborative environment, and ongoing education opportunities.

Qualifications

• Strong customer service and administration skills are essential.
• Excellent communication and interpersonal skills are required.
• High attention to detail and accuracy in data entry and filing.
• Ability to identify claim types and correctly register new claims within timelines.
• Experience in an office environment is preferred.

Responsibilities

• Identify claim types accurately and code/register new claims within set timeframes.
• Contact employers/workers to verify lodgement details as required.
• Monitor new claims inboxes and registration queue; take action as needed.
• Accept and perform other duties assigned by the Team Manager.
• Draw on office experience to support daily operations.

Skills

Attention to detail

Customer service

Administration

Communication skills

Team collaboration

Education

Tertiary qualifications preferred

Job description

Gallagher Bassett is hiring a New Claims Coordinator to support the eligibility function. You will identify and register new claims quickly, contact employers to verify details, and monitor queues to ensure timely decisions.

Strong customer service, administration, and communication skills are essential. We offer flexible work arrangements including Work from Home, a collaborative environment, and ongoing education opportunities.