Claims Manager - Insurance Broking

Kennedy Reid | Recruitment Agency; Sydney; Hybrid; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Direct access to Directors

Offshore resources

Job summary

Kennedy Reid is seeking an experienced claims leader to head the general insurance claims function in NSW. You will oversee a small team and work closely with the Directors to shape strategy, while hands-on in claims management.

In this leadership role you will drive outcomes for clients, manage stakeholder relationships with insurers and service providers, and contribute to business growth from a strategic perspective. Hybrid working arrangement offered with 2 days of WFH.

Qualifications

• Strong experience managing general insurance claims
• Brokerage experience preferred, however candidates who come from an insurer background will also be considered
• Technical expertise across a range of general insurance products
• Proven ability to manage stakeholders and influence outcomes
• Strong leadership capability and a collaborative approach
• Driven, proactive and committed to delivering exceptional client service

Responsibilities

• Manage complex general insurance claims from lodgement through to settlement
• Advocate for clients and drive optimal claims outcomes
• Lead, mentor and support team members
• Build strong relationships with clients, insurers and service providers
• Conduct quality assurance reviews and oversee workflows
• Participate in management meetings and contribute to business growth initiatives

Job description

The Company

My client is seeking an experienced claims professional to lead their claims function and play a key role within their leadership team.
This is an excellent opportunity for a highly proficient claims professional who enjoys achieving outstanding outcomes for clients while contributing to business strategy and growth.
Reporting directly to the Directors, you will oversee a small team consisting of an experienced Sydney-based claims professional and dedicated offshore support. This is a hands-on leadership role that combines technical claims management with team leadership and strategic input.

Key Responsibilities

• Manage complex general insurance claims from lodgement through to settlement
• Advocate for clients and drive optimal claims outcomes
• Lead, mentor and support team members
• Build strong relationships with clients, insurers and service providers
• Conduct quality assurance reviews and oversee workflows
• Participate in management meetings and contribute to business growth initiatives

About You

• Strong experience managing general insurance claims
• Brokerage experience preferred, however candidates who come an insurer background will also be considered
• Technical expertise across a range of general insurance products
• Proven ability to manage stakeholders and influence outcomes
• Strong leadership capability and a collaborative approach
• Driven, proactive and committed to delivering exceptional client service

What's on Offer?

• Offering salary between $130,000 - $150,000 inclusive of Super
• Hybrid working arrangements - 2 days WFH
• Leadership position with direct access to the Directors
• Opportunity to influence strategy and business decisions
• Supportive team culture with strong internal and offshore resources

We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
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