Claims Manager - Insurance Broking

Kennedy Reid; Sydney; Hybrid; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

Direct access to Directors

Job summary

Kennedy Reid is seeking an experienced claims leader to head the claims function and join the leadership team in Sydney. You will oversee a small team, including an experienced Sydney-based claims professional and offshore support, in a hands-on leadership role that blends technical claims management with strategy.

You will drive outcomes for clients, influence business strategy, and collaborate with directors to support growth while maintaining a strong client-service culture.

Qualifications

• Extensive experience managing general insurance claims.
• Proven leadership capability and ability to mentor a team.
• Strong stakeholder management and client service orientation.

Responsibilities

• Manage complex general insurance claims from lodgement through to settlement.
• Advocate for clients and drive optimal claims outcomes.
• Lead, mentor and support team members.
• Build strong relationships with clients, insurers and service providers.
• Conduct quality assurance reviews and oversee workflows.
• Participate in management meetings and contribute to business growth initiatives.

Skills

General insurance claims

Leadership

Stakeholder management

Team leadership

Client service

Job description

The Company

My client is seeking an experienced claims professional to lead their claims function and play a key role within their leadership team.

This is an excellent opportunity for a highly proficient claims professional who enjoys achieving outstanding outcomes for clients while contributing to business strategy and growth.

Reporting directly to the Directors, you will oversee a small team consisting of an experienced Sydney-based claims professional and dedicated offshore support. This is a hands-on leadership role that combines technical claims management with team leadership and strategic input.

Key Responsibilities

• Manage complex general insurance claims from lodgement through to settlement
• Advocate for clients and drive optimal claims outcomes
• Lead, mentor and support team members
• Build strong relationships with clients, insurers and service providers
• Conduct quality assurance reviews and oversee workflows
• Participate in management meetings and contribute to business growth initiatives

About You

• Strong experience managing general insurance claims
• Brokerage experience preferred, however candidates who come an insurer background will also be considered
• Technical expertise across a range of general insurance products
• Proven ability to manage stakeholders and influence outcomes
• Strong leadership capability and a collaborative approach
• Driven, proactive and committed to delivering exceptional client service

What's on Offer?

• Offering salary between $130,000 - $150,000 inclusive of Super
• Hybrid working arrangements - 2 days WFH
• Leadership position with direct access to the Directors
• Opportunity to influence strategy and business decisionsSupportive team culture with strong internal and offshore resources

We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.

Additional information

• Well established brokerage within the general insurance space
• Sydney 2000 CBD Location - Salary up to $150,000 package pending experience
• Career progression and 2 days WFH each week