Claims Executive - Lead Claims & Advisory (Hybrid Sydney)

Praden Pty Ltd; Sydney; Hybrid; AUD 100,000 - 120,000; Full time

Job summary

Praden is seeking a dedicated Claims Executive to elevate our claims management service. You will manage end-to-end claims across motor, PI, and domestic lines, advise on coverage, and oversee CRM activities. This role sits in a small, collaborative team, with a focus on client outcomes and continuous learning.

You’ll join a growing firm in Sydney CBD, with three days in the office and two days from home, reflecting our hybrid approach and culture of hands-on service.

Qualifications

• You have at least three years’ claims management experience across multiple lines of insurance.
• Experience within an insurance broking firm is preferred but not essential.
• You have excellent communication and stakeholder management skills.
• Proactive, highly organised, with keen attention to detail.
• You enjoy challenges, take responsibility, and seek positive client outcomes.
• You prefer a small, collaborative team environment and contribute to culture and growth.
• You hold relevant tertiary and/or insurance qualifications (preferred but not essential).

Responsibilities

• End-to-end management of claims and notifications across all lines of insurance.
• Provide advice on policy coverage and claims strategy.
• CRM system input and oversight for claims management.
• Review and monitor claims management system, protocols and KPIs.
• Prepare claims reporting and assist with pre-renewal reviews.
• Act as escalation point for complex or contentious claims.
• Support education and development of broking personnel in claims management.

Skills

Claims management

Communication

Stakeholder management

Attention to detail

Teamwork

Problem-solving

Education

Relevant tertiary or insurance qualifications

Tools

CRM system

Job description

Praden is seeking a dedicated Claims Executive to elevate our claims management service. You will manage end-to-end claims across motor, PI, and domestic lines, advise on coverage, and oversee CRM activities. This role sits in a small, collaborative team, with a focus on client outcomes and continuous learning.

You’ll join a growing firm in Sydney CBD, with three days in the office and two days from home, reflecting our hybrid approach and culture of hands-on service.