Claims Executive

Praden Pty Ltd; Sydney; Hybrid; AUD 100,000 - 120,000; Full time

Job summary

Praden is seeking a dedicated Claims Executive to elevate our claims management service. You will manage end-to-end claims across motor, PI, and domestic lines, advise on coverage, and oversee CRM activities. This role sits in a small, collaborative team, with a focus on client outcomes and continuous learning.

You’ll join a growing firm in Sydney CBD, with three days in the office and two days from home, reflecting our hybrid approach and culture of hands-on service.

Qualifications

• You have at least three years’ claims management experience across multiple lines of insurance.
• Experience within an insurance broking firm is preferred but not essential.
• You have excellent communication and stakeholder management skills.
• Proactive, highly organised, with keen attention to detail.
• You enjoy challenges, take responsibility, and seek positive client outcomes.
• You prefer a small, collaborative team environment and contribute to culture and growth.
• You hold relevant tertiary and/or insurance qualifications (preferred but not essential).

Responsibilities

• End-to-end management of claims and notifications across all lines of insurance.
• Provide advice on policy coverage and claims strategy.
• CRM system input and oversight for claims management.
• Review and monitor claims management system, protocols and KPIs.
• Prepare claims reporting and assist with pre-renewal reviews.
• Act as escalation point for complex or contentious claims.
• Support education and development of broking personnel in claims management.

Skills

Claims management

Communication

Stakeholder management

Attention to detail

Teamwork

Problem-solving

Education

Relevant tertiary or insurance qualifications

Tools

CRM system

Job description

Praden is a growing business, and we’re on the lookout for a dedicated and diligent Claims Executive to take our claims management service proposition to the next level.

The Role…

Claims Executive | Full-time | Sydney CBD
Hybrid working: three days in the office and two days working from home.

Salary range: $100K to $120K plus Super. Remuneration Package will be reflective of qualifications and experience.

Your day-to-day activities will include the following:

• End-to-end management of claims and notifications across all lines of insurance, working closely with broking personnel to ensure our clients experience an exceptional level of service across broking, advisory and claims. Based on current claims data, the majority of claims and notifications relate to motor, professional indemnity, and domestic insurances (e.g. home and motor), however this role sits across all lines of insurance.

• Provision of advice on policy coverage and claims management strategy.

• Claims management and CRM system input and oversight.

• Review, updating and monitoring of claims management system, protocols and KPIs.

• Claims reporting and assistance with periodic and pre-renewal claims reviews.

• Acting as an internal escalation and reference point for all broking personnel in respect of complex or contentious claims.

• Assisting in the ongoing education and development of broking personnel in the area of claims management – covering technical and strategic claims management skills.

Let’s talk about you:

• You bring at least three years’ claims management experience across multiple lines of insurance. Experience within an insurance broking firm is preferred, but we also welcome candidates from insurers, law firms, in-house claims teams and third-party administrators.

• You have excellent communication and stakeholder management skills.

• Proactive and highly organised, and with a keen eye for detail.

• Enjoy being challenged and embrace responsibility.

• You’re analytical and a problem-solver, and there's something about achieving a great outcome for your client that gives you a buzz.

• You prefer a role in a small, collaborative team rather than a large company environment.

• Keen to contribute to our culture and our continued growth.

• You hold relevant tertiary and / or insurance qualifications (preferred but not essential)

We’re hiring!

About Us

Praden (www.praden.com.au) is an insurance broking and advisory firm based in the Sydney CBD. We provide insurance broking and advisory services to organisations of all sizes, from large ASX-listed multinational corporations to smaller, privately owned businesses and individuals.

Why Us?

We’re a dynamic firm with a growing client base. We do things a little differently and have had some great success through being able to consistently deliver exceptional value to our clients.

As Praden’s first dedicated Claims Executive, you’ll take ownership of our claims management proposition and help drive it forward. This newly created role combines day-to-day claims management with the opportunity to shape how we deliver claims services. From day one, you’ll be a key member of the team, contributing meaningfully to our client service proposition and playing a crucial role in achieving our objectives.

Learning & Development and Networking opportunities will be provided.

Product-based training will be provided to assist you in your role.

We promote a combination of working from home and working in the office. Our current working arrangements involve three days in the office and two days working from home.