Hybrid Claims Team Lead — Sydney

Marsh; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Marsh is seeking a Team Leader for our claims unit in Sydney. The role is hybrid, requiring in-office presence at least three days per week.

You will lead a third-party administrator and guide the handling of property, liability and personal injury claims, ensuring compliance and timely, high-quality outcomes. You will mentor claims staff, manage complex files, and maintain strong client and broker relationships while upholding the General Insurance Code and relevant acts.

Qualifications

• Proven expertise managing property, liability, recovery and personal injury claims.
• Strong understanding of claims principles and relevant legislation.
• Excellent written and verbal communication under pressure.

Responsibilities

• Lead and oversee an external third-party administrator handling 350+ claims.
• Provide guidance and training to the client for compliant claims handling.
• Manage escalations promptly and resolve issues to stakeholder satisfaction.
• Align client and broker expectations through clear communication and relationships.
• Review insurer decisions for accuracy, fairness and policy alignment.
• Support claims handlers and oversee complex claims for quality and consistency.

Skills

Claims leadership

Communication

Relationship management

Leadership

Legal/claims knowledge

Job description

Marsh is seeking a Team Leader for our claims unit in Sydney. The role is hybrid, requiring in-office presence at least three days per week.

You will lead a third-party administrator and guide the handling of property, liability and personal injury claims, ensuring compliance and timely, high-quality outcomes. You will mentor claims staff, manage complex files, and maintain strong client and broker relationships while upholding the General Insurance Code and relevant acts.