Claims Operations Leader - Hybrid & Process Excellence

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working arrangements

Career progression

Training and development opportunities

Competitive salary package

Job summary

StateCover in Sydney, NSW is seeking a senior leader for Claims Operations to drive excellence in claims management and operational efficiency. You’ll oversee multiple teams, align programs with strategic goals, and work with process improvement specialists to implement technology and process changes.

You will guide resource planning, leadership development, and the design of streamlined operating procedures to enhance performance across the function.

Responsibilities

• Lead several small teams to execute programs of work aligned to strategic goals.
• Oversee claims administrative support, relief and specialised claims resources and analytics.
• Scope, champion and deliver technology and process-based functional improvement projects in collaboration with project and process improvement specialists.
• Demonstrate resource planning, people leadership, and capability development; design and deliver efficient operating procedures.

Job description

StateCover in Sydney, NSW is seeking a senior leader for Claims Operations to drive excellence in claims management and operational efficiency. You’ll oversee multiple teams, align programs with strategic goals, and work with process improvement specialists to implement technology and process changes.

You will guide resource planning, leadership development, and the design of streamlined operating procedures to enhance performance across the function.