Senior Claims Leader - General Insurance Brokerage | Hybrid

Kennedy Reid; Sydney; Hybrid; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days WFH)

Direct access to Directors

Job summary

Kennedy Reid is seeking an experienced claims leader to head the claims function and join the leadership team in Sydney. You will oversee a small team, including an experienced Sydney-based claims professional and offshore support, in a hands-on leadership role that blends technical claims management with strategy.

You will drive outcomes for clients, influence business strategy, and collaborate with directors to support growth while maintaining a strong client-service culture.

Qualifications

• Extensive experience managing general insurance claims.
• Proven leadership capability and ability to mentor a team.
• Strong stakeholder management and client service orientation.

Responsibilities

• Manage complex general insurance claims from lodgement through to settlement.
• Advocate for clients and drive optimal claims outcomes.
• Lead, mentor and support team members.
• Build strong relationships with clients, insurers and service providers.
• Conduct quality assurance reviews and oversee workflows.
• Participate in management meetings and contribute to business growth initiatives.

Skills

General insurance claims

Leadership

Stakeholder management

Team leadership

Client service

Job description

Kennedy Reid is seeking an experienced claims leader to head the claims function and join the leadership team in Sydney. You will oversee a small team, including an experienced Sydney-based claims professional and offshore support, in a hands-on leadership role that blends technical claims management with strategy.

You will drive outcomes for clients, influence business strategy, and collaborate with directors to support growth while maintaining a strong client-service culture.