Claims Compliance & Risk Coordinator

RAC WA; Western Australia; On-site; AUD 80,000 - 120,000; Full time

Job summary

RAC WA is seeking a Claims Compliance Co-Ordinator to safeguard our members by ensuring effective risk and compliance management within RAC Insurance in Western Australia. You will support incident investigations, drive remediation and engage with stakeholders across operational teams, Risk & Compliance and Legal to identify systemic risks and improve outcomes for members.

The role suits someone with claims or assurance experience who can analyse data, implement corrective actions and

Qualifications

• Experience in claims, compliance, risk, incident management, or assurance in insurance or financial services.
• Experience investigating compliance incidents and root cause analysis.
• Knowledge of regulatory requirements in insurance/financial services.
• Analytical and problem-solving skills with focus on business needs.
• Strong communication with stakeholders and deadline management.
• Familiarity with General Insurance Code of Practice and ASIC RG78 is advantageous.

Responsibilities

• Coordinate compliance incident investigations for completeness and accuracy, provide recommendations to prevent recurrence.
• Facilitate remediation and rectification activities to ensure sustainable outcomes.
• Consult with operational teams, Incident Owners, Risk & Compliance and Legal as required.
• Identify, collate and analyze data for investigation and remediation of incidents.
• Create actions to rectify incidents in scope and drive system/process changes.

Skills

claims

compliance

risk

incident management

assurance

stakeholder engagement

analysis

communication

Job description

RAC WA is seeking a Claims Compliance Co-Ordinator to safeguard our members by ensuring effective risk and compliance management within RAC Insurance in Western Australia. You will support incident investigations, drive remediation and engage with stakeholders across operational teams, Risk & Compliance and Legal to identify systemic risks and improve outcomes for members.

The role suits someone with claims or assurance experience who can analyse data, implement corrective actions and