Claims Compliance Investigator & Remediation Coordinator

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Roadside Assistance benefits

Employee discounts on RAC products

Job summary

RAC Insurance in Western Australia is seeking a Claims Compliance Co-Ordinator to support incident investigations, remediation activities and data analysis to prevent recurrence. You will help ensure RAC meets regulatory and Code obligations, collaborating with stakeholders across Risk, Compliance and Legal.

Based in Perth, the role focuses on improving outcomes for members and driving continuous improvement within the Insurance Claims Compliance & Assurance team.

Qualifications

• Experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
• Experience investigating compliance incidents and identifying corrective actions.
• Knowledge of regulatory requirements in insurance or financial services.

Responsibilities

• Coordinate compliance incident investigations for completeness and accuracy, including root cause analysis.
• Facilitate remediation and rectification activities to ensure sustainable outcomes.
• Consult with operational teams, Incident Owners, Risk & Compliance and Legal as required.
• Identify, collate and analyse data for investigation and remediation of incidents.
• Create actions to rectify incidents and prevent recurrence, including documentation and process changes.

Skills

Claims experience

Compliance

Risk & incident management

Data analysis

Stakeholder management

Job description

RAC Insurance in Western Australia is seeking a Claims Compliance Co-Ordinator to support incident investigations, remediation activities and data analysis to prevent recurrence. You will help ensure RAC meets regulatory and Code obligations, collaborating with stakeholders across Risk, Compliance and Legal.

Based in Perth, the role focuses on improving outcomes for members and driving continuous improvement within the Insurance Claims Compliance & Assurance team.