Claims Compliance Coordinator

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Roadside Assistance benefits

Employee discounts on RAC products

Job summary

RAC Insurance in Western Australia is seeking a Claims Compliance Co-Ordinator to support incident investigations, remediation activities and data analysis to prevent recurrence. You will help ensure RAC meets regulatory and Code obligations, collaborating with stakeholders across Risk, Compliance and Legal.

Based in Perth, the role focuses on improving outcomes for members and driving continuous improvement within the Insurance Claims Compliance & Assurance team.

Qualifications

• Experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
• Experience investigating compliance incidents and identifying corrective actions.
• Knowledge of regulatory requirements in insurance or financial services.

Responsibilities

• Coordinate compliance incident investigations for completeness and accuracy, including root cause analysis.
• Facilitate remediation and rectification activities to ensure sustainable outcomes.
• Consult with operational teams, Incident Owners, Risk & Compliance and Legal as required.
• Identify, collate and analyse data for investigation and remediation of incidents.
• Create actions to rectify incidents and prevent recurrence, including documentation and process changes.

Skills

Claims experience

Compliance

Risk & incident management

Data analysis

Stakeholder management

Job description

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

About the Role

Join RAC Insurance’s Claims Compliance & Assurance team and play a key role in improving outcomes for our members. As a Claims Compliance Co-Ordinator, you will support the coordination of incident investigations, facilitate rectification and remediation activities, identify systemic risks and help ensure RAC meets its regulatory and Code obligations. This is an excellent opportunity for someone with claims experience who enjoys problem solving, stakeholder engagement and driving continuous improvement.

What will you be doing?

• Supporting the coordination of Compliance incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
• Facilitating remediation and rectification activities to ensure that issues are addressed and sustainable outcomes are achieved
• Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required
• Identifying, collating and analysing data for investigation, remediation and rectification of compliance incidents
• Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes

What are we looking for?

• Demonstrated experience in claims, compliance, risk, incident management, or assurance within the insurance or financial services industry.
• Experience investigating compliance incidents, conducting root cause analysis, and determining appropriate corrective actions.
• Knowledge of regulatory requirements in the insurance or financial services industry.
• Analytical and problem-solving skills, with the ability to consider critical business needs.
• Ability to communicate effectively with stakeholders and manage competing deadlines.
• Familiarity with the General Insurance Code of Practice, and ASIC guidelines (e.g., RG78) is highly advantageous.

What’s in it for you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

About RAC

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact [e-mail]