Claims Quality & Compliance Specialist

RAC WA; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free roadside assistance

Discounts on RAC products and services

Flexible work options

Job summary

RAC WA is expanding its Insurance Claims Services with newly created Quality Assurance Specialist roles within the Claims Performance & Member Experience team. You will drive high-quality claims processing, service delivery, and compliant operational practices to enhance member outcomes.

The role reports to the Team Leader – Quality Assurance and collaborates with leaders and frontline teams to identify improvement opportunities and strengthen compliance.

Qualifications

• Experience in Quality Assurance, Compliance, Risk, or Operations in insurance/financial services.
• Strong understanding of general insurance products, underwriting principles, and regulatory requirements.
• Ability to review, assess and provide actionable feedback on quality and compliance outcomes.

Responsibilities

• Conduct QA reviews across claims activities, customer interactions, and processes.
• Monitor compliance obligations, remedial actions, breach workflows, and quality metrics.
• Analyze trends to identify quality, compliance, conduct, and operational risks.
• Support updating knowledge articles, business rules, procedures, and documentation.
• Collaborate with stakeholders to improve processes, reduce risk, and enhance outcomes.
• Support training programs through QA validation and feedback.
• Provide coaching to consultants, team leaders, and managers.
• Champion a strong risk and compliance culture across the business.

Skills

Quality Assurance

Compliance

Risk Management

Stakeholder Engagement

Education

ANZIIF qualification

Insurance/Regulatory qualification

Tools

Quality management systems

Job description

RAC WA is expanding its Insurance Claims Services with newly created Quality Assurance Specialist roles within the Claims Performance & Member Experience team. You will drive high-quality claims processing, service delivery, and compliant operational practices to enhance member outcomes.

The role reports to the Team Leader – Quality Assurance and collaborates with leaders and frontline teams to identify improvement opportunities and strengthen compliance.