Liability Claims Specialist

Rac Wa; Perth; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Discounted RAC services

Job summary

RAC WA is seeking a dedicated Liability Claims Specialist to join our Claims Services team in the Home Claims unit in West Perth, WA. You will manage complex liability and recovery claims with a member-centric approach and oversee reinsurance activities, while building strong relationships with legal advisors and service providers.

This 12-month contract/secondment offers an opportunity for permanency and career development within a purpose-led organisation that supports the WA community.

Qualifications

• Customer service mindset and member-focused approach.
• Strong relationship management with members, staff and suppliers.
• Analytical mindset to support commercial decisions.
• Sound problem-solving abilities and attention to detail.
• Organizational skills and ability to manage multiple priorities.
• Resilience in challenging conversations and changing priorities.
• Awareness of liability claims management and insurance legislation is desirable.

Responsibilities

• Manage a portfolio of complex liability and recovery claims with a proactive, member-focused approach.
• Oversee reinsurance activities including daily management, monitoring, and notifications.
• Build and maintain relationships with legal advisors, solicitors and service providers.
• Provide guidance to Home Claims Specialists, Home Assessors and Team Leaders.
• Identify opportunities for process improvements to maximise recoveries.
• Ensure compliance with claims guidelines, service standards and Insurance Code of Practice.

Skills

Customer service

Relationship management

Analytical thinking

Problem solving

Organizational skills

Resilience

Education

Certificate IV in General Insurance

Diploma in General Insurance

Job description

With over 1.3 million members RAC is WA’s most iconic and trusted organisation. We are a purpose led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We’re looking for a dedicated and detail-oriented Liability Claims Specialist to join our Claims Services team within the Home Claims business unit. In this key role, you’ll be responsible for effectively managing home liability claims and high-value recoveries while delivering exceptional service to our members.

This role is available on an initial 12month Contract/Secondment with potential for permanency.

About the Role

• Manage a portfolio of complex liability and recovery claims with a proactive and member-focused approach.
• Handle reinsurance activities, including daily management, monitoring, and notifications.
• Build and maintain productive relationships with legal advisors, solicitors, and service providers.
• Provide guidance and support to Home Claims Specialists, Home Assessors, and Team Leaders.
• Identify opportunities for process improvement to maximise claim recoveries.
• Ensure compliance with claims guidelines, service standards, and the Insurance Code of Practice.

What We’re Looking For

• Proven ability to work collaboratively in a customer service-focused team.
• Strong relationship management skills with members, staff, and suppliers.
• Analytical mindset and the ability to make sound commercial decisions.
• Excellent problem-solving abilities and attention to detail.
• Strong organizational and planning skills with the ability to adapt in a dynamic environment.
• Resilience in handling difficult conversations and managing competing priorities.
• Demonstrated understanding of liability claims management is advantageous.
• Familiarity with insurance contracts and general insurance legislation is desirable.
• Certificate IV or Diploma in General Insurance (ANZIIF endorsed) is desirable.

What we can offer you:

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

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Liability Claims Specialist West Perth, Australia